3.6.9. Shanghai Dumpling & Noodle — Restaurant in Surabaya

We used to like this depot long time ago. Now we prefer other resto with better xiao long bao, dumplings and fried rice ! Xiao long bao here is too thick and the fried rice is too oily. Fried wonton pork also too oily. Red bean ice is just so so. We try a new menu crispy cumin pork ribs which is very bad (photo attached)... in taste and hard to chew ! Depot 369 in Galaxy Mall 4th level, place is ok but...

Penyajian lama sekali hampir 1 jam, padahal saya cuma pesan mie 1 porsi dan xiao long bao 4 pcs. Pas saya tanya ke mas2 yang ambil orderan saya katanya masih tinggal 1 menu lagi, tapi tetap lamaaa, sampai 3 meja yang datang setelah saya sudah makan semua padahal mereka datang masing2 berempat. Sewaktu datang, makanan saya dibungkus takeaway padahal saya datang untuk dine-in. Akhirnya setelah saya protes, makanan saya diambil lagi dan dipindah ke mangkuk. Sewaktu dimakan, ternyata xiao long bao nya sudah dingin, ga ada hangat2nya sama sekali, yaampun ga enak bgt… Terpaksa diterima karena kalau minta ganti yg masih panas pasti harus tunggu lebih lama, bisa kambuh asam lambung kita. Sewaktu saya mau bayar, saya minta bill nya sama mas2 yang ambil orderan saya tadi, tapi saya disuruh langsung ke kasir. Lalu saya tanya ke karyawan lain, bisa nggak bayar di meja, dan ternyata bisa dong. Tolong diperbaiki lagi sistem dan training reguler karyawan nya. Harga seporsi mie babi spesial + xiao long bao yg udh dingin + tax + service charge jadi 116k, ini harga tanpa minum loh ya.. Gak worth it sih harga segini untuk pengalaman makan seperti ini. Pelanggan dikenakan service charge tapi service nya...

The place has just been renovated, and the food and menu look quite exciting. I tried the viral crab roe noodles, and they were interesting, but unfortunately, the service still needs improvement. The staff was unresponsive at times, service was a bit slow, and not all of them seemed equally knowledgeable when explaining the menu. It’s a shame, especially for a place that just...