Dragon Hot Pot Pakuwon Mall — Restaurant in Surabaya

Dragon Hotpot, located in Pakuwon Mall, offers a delightful hotpot dining experience with a wide variety of ingredients to choose from. Whether you're a fan of beef, chicken, or other options, they have got you covered.

One of the highlights of Dragon Hotpot is their exceptional service. The waitstaff is known for being kind and attentive, ensuring that you have a pleasant dining experience. Their top-notch service adds an extra touch of hospitality to your meal.

As for the ambience, it is generally okay, although some customers have mentioned that it can feel a little dim. However, this dim lighting might create a cozy and intimate atmosphere, perfect for enjoying a hotpot meal with friends or family.

So, if you're in the mood for a hotpot feast with excellent service, Dragon Hotpot in Pakuwon Mall is definitely worth a visit.

Please note that this review is based on my personal experience and may not reflect the current state of the restaurant. It's always a good idea to visit and experience it...

Underwhelming as hell.

First of all, it should be noted that the chef-cook-your-hotpot system has its benefits - it can cut the customers some slack. However, it also has a lot of downsides - people are left waiting for their food too long.

And then comes the very limited menu. There is only ONE soup that isn't throat-painfully spicy, and that's bonemarrow. This is sure to push away customers who hate bonemarrow and can't even eat spicy food.

Finally, the unreasonably small area. Hotpot restaurants are supposed to have big areas, as many people come to eat together and the hotpot size is big. However, Dragon Hotpot's small area creates queues outside of it, giving the fake impression that a lot of people really love this place (even though some of them just haven't even tried a single meal here).

So, for the sake of a better review, PLEASE expand your menu, area, and overall, yourselves,...

Cabang pertama Dragon Hot Pot Indonesia di Surabaya. Letaknya di Pakuwon Mall (baru) sebelah Koi persis. Interiornya bagus dan fresh. Suasana cozy dan nyaman. Pertama kali mungkin ada antrian masuk untuk menunggu meja. Mbaknya cukup ramah dan untungnya kami langsung masuk. Dijelaskan kalau pertama kali ke sini (sistemnya, ada promo apa aja kira2, dll.). Sistemnya bayar sesuai berat makanan yg kita ambil yaitu 30 ribu / 100 gram (minimal 250 gram). Ada macam2 dari daging, seafood, sayur, mie, aneka bahan yg biasa ada di perhotpotan / suki. Pilih dulu sesuai selera dan timbang lalu ke kasir untuk pilih bumbu/kuah kemudian bayar. Kuahnya / Bumbu ada 4 macam yaitu Mala Tang (kuah pedas khas Mala), Sechuan Hot and Sour (pedas kecut), Collagen Bone Broth (kuah kaldu tidak pedas), Mala Ban (bumbu Mala kering tanpa kuah, seperti goreng). Saya pilih kuah Mala Tang dan Collagen. Untuk Mala Tang ada tingkat kepedasannya dan yg paling pedas harus tambah uang. Kami pesan yg Hot (level 2) saja. Oya untuk promo tanyakan detailnya di kasir (kartu kredit BCA tertentu). Setelah bayar dikasi nomer yang akan berbunyi saat makanan sudah bisa diambil. Jadi self service ya. Minum kami pesan es teh manis (gula terpisah, es teh bisa refill tapi tidak dengan gulanya). Kuah Mala nya yg Hot cukup enak dan tidak terlalu pedas sehingga bisa dinikmati. Collagen Bone juga enak. Cuman kalau sudah ga panas kuahnya di saat2 terakhir jadi agak keasinan kalau saya. Tapi kalau awal2 enak. Mienya enak dan rata2 isiannya semua enak cuman bukan yg wow gitu. Scallop agak sedikit bau. Perbakwanan enak. Oya ternyata ada kacangnya yg bikin jadi ada tekstur krenyes2nya dan bisa request daun ketumbar supaya lebih wangi. Kalau kurang pedas bisa minta cabe potong, kalau chili oil tambah uang. Meskipun semi self service tapi pegawai ramah dan membantu. Overall recommended.

Edit : saya coba Mala Ban (goreng) dan Sichuan Hot and Sour (kecut pedas). Untuk tingkat kepedasan bisa direquest sesuai selera, bilang di kasir. Untuk yang goreng bumbunya dipisah supaya bisa atur sesuai keinginan. Jangan dituang semua bumbunya karena terlalu eneg dan keasinan jadinya. Ada after taste nya juga seperti ada getir (getaran di lidah). Kata mbaknya kalau yang kuah kan masih ada kaldu sapi / ayamnya jadi ga seberapa getir. Hot and Sour saya pesan yg hot (level 2) dan menurut saya masih bisa dinikmati. Saya saran kalau mau lebih ga pedas, pesan yang mild. Pedasnya mereka dari chili oil. Saya lumayan suka yang Hot and Sour. Karena beratnya timbangan, saya saran pilih daging dulu baru yang lain. 250gr per orang menurut saya sudah cukup supaya tidak kekenyangan. 350gr sudah sangat...