Insomnia Coffee Company - Cavan — Restaurant in Cavan

I am sitting here now at 3pm 4th December 2024 quite shocked and upset at the awful customer service and poor quality hot chocolate I am leaving behind. My husband ordered a latte and I wanted a hot chocolate which I prefer to be piping hot, not tepid like most coffee shops tend to serve it. I asked for it extra hot. I sat down while my husband waited for the drinks and he heard the server say to her colleague that it should be extra hot. The colleague retorted “ I suppose she would want an Americano without water” and they all laughed. What disgusting childish behaviour and what difference to them how I like my hot chocolate? As it turns out, the drink was barely lukewarm and I barely drank any as it was so sickly sweet. I will never come here again. If you want staff to take the piss out of you then visit...

Really bad customer service, asked if i could get my coffee brought down cause my hands were full was told i had to wait and not in a nice way, my sister got tea and she quite small framed well she nearly burnt herself bring it down she had to stop at another table to not end up spill it, bad customer service not even a thank you When been serviced it was the lady with red hair in plates and they wernt even busy i would probly understand if they were any plent of staff standing round talking, it dosent cost anyone to...

Absolutely amazing coffee always made to perfection & taste. Nothing is never too much for the staff. Staff - amazing always so friendly helpful & cheerful We come here maybe twice a week & always greeted with a warm friendly smile & hello. They have a lovely house for children to play so us parents can sit back & enjoy a hot beverage in peace. The area is so safe as locks to gain access to the toilets & only one entrance & exit into the premises. My in laws from Armagh loves this place...