I have to start by saying that although the venue itself is pleasant and the food is good, the management at this coffee shop is deeply disappointing. The owner’s unfriendly attitude overshadowed what could have been a great experience.
Right from the start, the owner’s lack of friendliness set a negative tone. The waiter, to his credit, did his best to apologize and explained that the rush of customers can be stressful. His efforts were appreciated, but they couldn’t fully make up for the owner’s unwelcoming demeanor.
We were a group of four waiting for three more friends to join us for coffee. When they arrived, the owner abruptly told them they couldn’t stay if they didn’t order something immediately, without even giving them a chance to settle in and place an order. This approach felt unnecessarily harsh and dismissive.
Later, one of my friends asked to take the rest of his food to go. When the owner brought a takeaway box, she dropped it onto our table with an attitude that came across as incredibly disrespectful. It left such a bad impression that I lost interest in finishing my own meal.
At one point, the owner commented that tables that “don’t generate profit” are not welcome, which was baffling considering we’d spent almost 110 euros in under half an hour. The attitude felt less about service and more about seeing customers as merely transactional.
It’s genuinely sad to see employees working hard to create a positive experience, only to have management undermine their efforts with a lack of basic respect for customers. I can’t recommend this coffee place to anyone who values a welcoming atmosphere and good service, as the management’s approach left much...
Read moreI just had the worst experience at this café, a place where I used to frequently enjoy my coffee. From now on, I’m taking my business elsewhere. Why this sudden change, you ask? Today, my girlfriend and I decided to only order coffee. Despite this, we were seated at a small table, perfect for our needs. Unexpectedly, the staff approached us with a demand to move to a different table. Their reasoning? They wanted to use our current spot for a group of three people who intended to order lunch. This lack of consideration for loyal customers who simply wanted to enjoy their coffee in peace was deeply disappointing and unprofessional. Such a disregard for customer comfort and preference is unacceptable in any establishment, let alone one I used to frequent. It’s a shame to see how their priorities have shifted, prioritizing larger orders over regular...
Read moreWorst service ever, they are rude and extremely impolite. I was never this badly treated ANYWHERE in the world. Usually I come here everyday (NEVER AGAIN), grab my coffee and leave. But today I had some time, so I sat down for a 30 minute coffee break after lunch, to have my coffee and check my emails. Ordered my coffee, and as I was about to drink it, they told me to get out of the table and move, because I wasn't having food and some clients who wanted food wanted my table. When we asked confused, why do they have a reservation? You should have told me before I sat down? The manager was rude, and said, "its not a reservation, but this is not an internet cafe, and you're not ordering food so you have to move". Funny that you can't sit down to have a coffee, at a CAFÉ! I used to buy 2 coffees from them every single day, but I'll never step foot...
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