Starbucks East Wall — Restaurant in Dublin

Dear Management, it is to help to improve service at this quite a nice looking place. Ordered coconut matcha. Got it on normal milk but only found out because my partner asked again if definitely on coconut milk as I have cows milk intolerance. When asked to change it, got iced pistachio latte. Also my partner was asked to calm down while asking nicely to change the drink. So from simple coconut matcha ordered, got iced pistachio latte on almond milk??? What went wrong??? Definitely staff should always confirm order before it's completed if not sure. Customer not always need to tell life story of allergies. And magical word Sorry would help. I was disappointed and really frustrated when girl tried to convince me that it was what I ordered first place. We visit East Wall Starbucks quite often and this situation was not pleasant at all and absolutely unnecessary. Staff approach was not the best which shows lack of professionalism, perhaps experience. So if you have intolerance, please say it straight as staff may ignore your order or make it wrong thinking it doesn't matter. It DOes matter. Customers order no diary milk for a reason sometimes. PLEASE PAY ATTENTION. thank you for taking it under consideration. Sincerely....

Unaware staff. Ordered pancakes, wanted them warmed up. No engagement from them first; had to ask for everything despite having ordered pancakes and getting ok service last week. No fork given. Had to walk back downstairs with all belongings and ask for a fork. Mocha was not stirred. Tea ordered was forgotten by staff. Others behind in the queue got their tea before I reminded them of my tea. Upstairs utterly dirty with discarded food bags from the nearby supermarket, leftover drinks from earlier patrons. There 33 minutes and not one single employee checked on the upstairs condition. Staff was engaged with themselves upon exit that I truly did sense that they weren't at all concerned about the customer experience. Truly my first Starbucks bad service in 17 years of loyal patronage. Will...

I normally enjoyed visiting Starbucks on East Wall Rd as the staff are friendly and helpful.However I did make a complaint a few days ago regarding stale biscuits which I purchased with my coffee.However I had reluctantly eaten them and they refused to indemnify me afterwards because I had not brought them back when I had discovered that they were unsuitable.I just felt a bit hurt as I had topped up €20 in my Starbucks card 20 minutes earlier.I am 77 years of age and...