Kirbys @The Whale's Tail Restaurant — Restaurant in West Cork

Poor from beginning to end. the lady taking the orders wasn’t wearing a mask even though other servers were. the kitchen staff were clearly visible from the restaurant one chef had his visor permanently up and the other had her mask only covering her mouth. After a discussion with the server one of our party ordered the ONLY vegan gluten free starter a risotto; they came out with a breadcovered ball of some sort when we queried it they said it wasn’t vegan and took it back to “restart it” meantime the rest of our party went ahead and ate their starters, when it came out for the second time they brought EXACTLY the same starter a breadcrumbed ball saying it was now vegan we asked was it gluten free and it was NOT so we sent it back saying we wouldn’t bother with a starter, when the original lady eventually reappeared after the mains were served we mentioned the problem. She apologised saying it would be taken off the bill; GUESS what, they didn’t bother to even do that- the lady in question went off on her break, when the bill came we had to ask them to take it off the bill as we hadn’t received it. Our verdict- disappointing...

I was not impressed with the greeting we got from the hostess. The first thing we were told was that we will be charged 10euro because there was only 5 of us now instead of 6. I explained that I tried to edit the reservation online but the system did not allow it. I explained that I had called numerous times throughout the week (about 6 times) but there was no answer (and no voicemail either). The hostesses response was “We always answer the phone. What number were you calling and when were you calling?” I had to show her my call history to prove I had called the right number! She waived the charge but nonetheless I was appalled by her attitude, especially because we ended up spending over 400 euro. In my opinion, this 10euro charge should not be applied unless the entire reservation is cancelled. The food and service were good but the attitude of the welcoming hostess was not nor is the policy on 10euro charge per person if they don’t show. I wont be...

Very unimpressed. A nice welcome by staff, nice menu but food was only OK. Good choice of food but not executed very well.

I had chicken wings to start which is one of my favorite starters but they were not to my liking very unusual spicing on them.

I then had Scallops again well presented but the dish was cold and under seasoned it was accompanied with salad and chips. Salad not great again it was the seasoning that was the issue hard to say exactly what was missing. I decided as both starter and main were not to my liking I would not order dessert.

I was looking forward to the night but was disappointed by the preparation of the food. I did not complain on the night but would be very slow to return. Its a pity food is so poor as its a lovely venue. Would I recommend this venue to friends...