Bonzai Pan Asian Kitchen — Restaurant in Douglas

We waited 50 minutes (not exaggerating; we checked our watches) between finishing the (pretty good) starters and the mains arriving. After 35 minutes we asked our waiter what the delay was. Five minutes later a blonde waitress brought round the first main meal. 2 minutes later she came back to us, said ‘wrong table’ with a silly smirk and walked off with the food and no apology. When the mains finally arrived all 3 were truly poor. Vegetables in Terryaki sauce were almost raw, swimming in a sweet dishwater consistency. The chicken dish was barely lukewarm, and the sauce for the mock duck was unbelievably salty. The rice was overcooked, and the ‘papaya salad’ had no sign of papaya but instead was just carrots and cabbage and laced with raw chillies. My wife and mother-in-law left half of their meals. We complained to our waiter who got us a 10% discount but honestly, apart from the starters, it was one of the worst dining experiences...

The most fabulous food we have ever tasted and the presentation was outstanding. The staff were very attentive and very friendly. The quality of the food was 10/10 The selection of drinks was also very HIGH end offering all your top champagnes like ACE of SPADES /DOM PERIGNON /PERRIER JOUETT / CRISTAL plus a lovely wine list. VERY IMPRESSIVE Mid your ever in the IOM you must give it a whirl it’s also in a great location over looking the ocean on the sea front in Douglas.

The address is the Sefton Hotel next to the opera house so easy to find next to a fabulous land mark.

Pre theatre Early doors menu available and it’s open until late

They also have a new bar next door called ENCORE which is also a great vibe for drinks and snacks if you don’t want a full meal with a great atmosphere and live DJ at the weekend same also a SAX player on occasion.

Go have a great time...

Walked out after waiting 40 minutes for food (alongside at least 2 other tables). Less than half capacity in the restaurant and most had already eaten by the time we ordered. We didn't see any food being served during the time we were there.

No explanation for the delay and no waiting staff around to ask what was going on. When we advised we were leaving we got a 'huff' from the staff - no apology, no 'please wait and I will check', and on paying, no apology or courteous 'sorry, have a free soft drink'.

Courtesy and honesty goes a long way - if you told us you had a slight issue, we would have been ok with it, but you can't just leave people sitting there without a clue as to what is going on - especially when you are charging quite high prices (that are meant to incorporate good service costs) Definitely won't...