In past years we enjoyed Pastel often. This evening was among the worst restaurant experiences we've ever had in Tel Aviv and all over the world. The fish dishes we ordered -- which used to be fabulous -- were mediocre; but a tuna starter dish, included a few unbearably spicy bites -- as though the chef failed to distribute the pepper evenly. When we mentioned this to the waitress she just nodded. No apology; no response. We ordered the hamburger for the kids, and asked that it be cut into two pieces. The waitress said she'll ask the kitchen, and returned with a negative answer - no, they cannot cut the burger. We were warned in advance that the burger arrives with only a bottom bun, and that they will not under any circumstances provide a top bun. When it arrived, however, it came without any bun. We had to insist even on that... Again -- no apologies, no acknowledgement. And -- the grand finale -- at the end of the evening my 10 years old daughter found herself locked in the bathroom stall. As the manager tried to unscrew the lock, he explained that this lock has been problematic. Really??? you waited for someone to get stuck in it before changing it??? He also added tasteless jokes -- advising my daughter to drink some water as she waited to be released from the locked bathroom stall. For the record -- this 10 years old remained remarkably calm throughout the ordeal. It took 3 restaurant workers and 30 minutes to break the problematic lock and release my daughter. Again --no apologies, no acknowledgements. The manager didn't even offer my daughter a glass of water when she was finally set free... An upscale restaurant gone badly wrong.