Pizzeria Blanca Bistrot&pizza — Restaurant in Aci Castello

We had visited the castle a few days before and knew we wanted to come back to the Piazza to visit a restaurant. When we arrived in town, we were drawn to Blanca as there were people already seated, and the vibe in the Piazza was great with locals walking dogs and kids playing. The view of the floodlit castle was also impressive. The staff here are all lovely and friendly. The lady who served us was thrilled to hear we were English so she could practice her speaking. Frankly, she speaks better English than a lot of English people and was charming with it. We had soft drinks, and my son had fried pizza, which is a calzone but fried! We likened it to a savoury doughnut - delicious! I had the tortellini which was just the right sized portion. We also asked for bread and were pleasantly surprised to get a pizza base brushed with what I think was rosemary butter. For the two second courses, bread, 3 drinks and a bottle of water we paid 53€ which I think was great value. Most...

What a bad show by the managing waitress. First we hear her going on a screaming tirade to the waitresses below her on a visit to the bathroom (we were sitting outside), and then when this younger (visibly stressed out) waiter spills his drinks over other guests she has the attitude of laughing at at this poor guy (instead of coming to the rescue and offering a good service to the customers). After this, she even went of a full on screaming session to a passer-by who did a single blow on a toy trumpet next to the terrace.

Sadly, when the food arrived, it was also sub-par. 22 euros for an incredible small pasta with frozen pre-cut vegetables... 16 euros for a pasta with store-bought tortellini's... I do...

Nous étions 6 personnes et nous ne mentons pas. Nous aurions dû faire des photos pour prouver tout ce que l'on dit. Il n'y avait personne , pas un problème pour nous. Une jeune serveuse en formation qui ne savait pas où se mettre, pas un problème pour nous. La patronne prend la commande apéro puis plat trop rapidement. 1 pâte carbonara avec fil métallique de brosse métallique à vaisselle( manque la photo) 1 pâte carbonara avec 1 cheveux qui n'est pas le nôtre(manque la photo), je n'ai pas dit que cela vient du chef. 1 pizza pas prise dans la commande qui arrive 15 minutes plus tard avec une coquille d'œuf bien cachée( manque la photo). Des clients qui arrivent avec 2 chiens qui aboient. Mes enfants ne sont pas grossiers, ils n'ont juste pas l'habitude d'avoir des chiens a côté d'eux dans un restaurant. Certes les pizzas étaient bonnes( je sais aussi faire de bons commentaires qui passent inaperçus apparemment). L'addition était fausse, 1 pizza comptée en trop et 2 carbonara en trop ( ça aussi c'est faux?). Ça pouvait être bien mais gâché par beaucoup trop de points négatifs. Apparemment, tous les commentaires négatifs , vous insinuez le mensonge . Le but est que cela serve à améliorer le service. Il faut accepter la critique, c'est tout. Il n'y a rien de faux dans ce que...