I’ve been to many exquisite restaurants in my life. I’ve eaten at different countries, different cuisines and I really enjoy the journey of going to a great restaurant and having an overall great experience dining. We arrived at the restaurant, two couples were waiting to be seated and we waited. Told the guy at the entrance that we wanted a table for two and that we had a reservation. He said we will sit in five minutes. Two more companies came after us (locals) and were seated before us, we were waiting now 15’ minutes. I asked the waiter if we were going to sit and she was quite rude and called some other man to talk with us. I told the bald guy she called that we had a reservation - by my mistake it was for the next day, but he figured it out and they made a table for us and sat us down. I was missing a fork, the table wasn’t made properly. Everyone around us was hesitant as orders kept coming in wrong and not to the correct tables, people had been waiting for very long while some people were eating their main course as the rest of their company was just watching. The capricciosa was as basic as it gets. One tomato sliced open and the cheese was not fresh. They even brought us the salt, pepper and olive oil to make the salad ourselves. This simple salad came 30 minutes after we had ordered. After waiting for another 40 minutes without food (the two main dishes) I canceled the order, told the manager (I guess) that we have been waiting to eat 1 hour and 15 minutes and that we were leaving. The guy had an attitude like they had already done us a favor for sitting us down, never said sorry for the wait and disappointment, and only said that the table we had was reserved for someone else as if that was an excuse? I told him that 3 tables that sat and ordered way after us were already eating (whatever came to their table as their orders kept coming wrong too) and he only told me that our table was reserved for someone else. I asked to pay for the salad, water and sitting but he wouldn’t let me, so we left. Of course I could have understood some kind of wait, the place was busy and the food (as they say) is made fresh and takes time (which is true for most of the good restaurants, but it doesn’t take that long). It is clearly a problem of the kitchen, the paso, undertrained staff and waiters (who were even shouting and fighting with each other in front of us) and an arrogant management. It is not a fast food yes, but it is clearly a so slow food that you might not even get to eat. The worst experience we have had in our trip around Sicily and generally in our lives with a restaurant.