Ristorante Pizzeria Spinnaker — Restaurant in Alzachèna/Arzachena

The two of us were looking to get takeout from a restaurant and the pictures online looked appetising, so we decided to give Spinnaker a try. We entered the restaurant through a gate on the side that was opened by a guest leaving. Apparently the gate is not meant to be used but since it was our first time we obviously didn’t know that. Instead of being greeted normally by a waiter, the first waiter greeted us with a grim expression and said that this gate shall not be used. He then left us standing so we approached another waiter who told us to order inside the restaurant. When we approached the reception desk, we were told to wait one minute. Which is all fair and well but there are ways of saying this nicely. This was not one of them. The receptionist had an attitude from the start. We were lead outside by her again to see the menu (cherry picking here but the waiter that sent us inside initially could have told us to have a look at the menu if it is outside anyway). We decided what we want to order and went back inside. The receptionist continued being in a bad mood but we managed to order and paid. I have then asked how long it will take. She responded 15 minutes, to which I replied if it could be ready in approx. 40 min since I had to pick up a friend of mine. If not then it should not be more than 15 minutes, which I would be happy to wait. She then said that she cannot give me a time (even though she just said 15 minutes) and her argument was that she doesn’t know that since she isn’t working in the kitchen. I then asked her to ask the kitchen for a time. Also, told her to stop with the attitude and treat her customers well. She told me that she is working while I’m on holidays. I’m not sure how that warrants this type of behaviour. Just because one of us is working and the other is on holidays does not mean that one can be rude towards one other. This is when the owner or manager approached us in a mood as well. He started talking rudely and telling me that he can cancel the order. I told him that I do not want to cancel the order, simply need a time to pick up the food. He then said he is doing me a favour by taking my order. Which is funny because I clearly remember paying for the order, and a favour usually does not include payment. He then proceeded to cancel the order for no apparent reason. Up until this moment I have stayed very calm but this was one rude action too many so I cursed at the owner/ manager. He became very aggressive and the waiters of the restaurant came to circle us. Obviously this was a very uncomfortable situation. He kept yelling at me to leave the restaurant to which I responded that of course I will leave this establishment once they have returned me my money. I am not sure if he was expecting me to leave without getting my money back but he continued to be aggressive and curse at me which then lead to the both us cursing each other out loudly. This was a very uncomfortable situation for everyone involved and could’ve been avoided by simple manners and decent treatment of people. While the food looked fairly nice I recommend you to avoid that place by any means possible.

EDIT: I have not paid by card but in cash, so the response of the establishment is already a lie.

Feel free to check out the other reviews of the attitude and manners of the staff of this restaurant and my review will make...

Outstanding dining experience!!!! It was our first night in Porto Cervo! Me and my love decided to have a dinner in this restaurant. When we stepped by through the doors we were welcomed by probably the owner, he had kindly asked us about the reservation, as we didn't made I said that I trust TripAdvisor and hopefully you will find a table for us. After about 10 minutes waiter was bringing our meals!!! It was black and red pasta with shrimps, spaghetti bolonese and mixed sea food!!! Everything was delicious!!! Stuff was very helpful and pleasant!! While we were leaving the place the owner said goodbye in such an Italian style ... perfetto!!!! We will be...

Reservations are advised at all times. They found a place for us easily, though. Decently priced meals, with something for everyone. The cheese platter is too small for 3 to share. Meals are decent size portions, salmon was expertly made, rib eye was good, a bit on the chewy side, home made pasta was good. Sweets were smallish in size, but tasty, especially local specialty. Staff was quick, understanding and not intrusive at all. Very mice place, due to...