In short: friendly staff, horrible food, way to expensive.
We are rather disappointed in the quality of the food at this restaurant. The tartar I had was way too dark in color, too warm and tasted raunchy. It was very hot weather and they clearly didn't keep it cool enough. I was afraid I might get sick of it and didn't finish it. On the menu it was advertised as "with nuts". The nuts were clearly standard small almond(?) pieces sprinkled over it and it didn't taste like fresh nuts at all. One of my daughters tasted my "dish" and was horrified. My wife and daughters played safe and chose different types of pasta. The pasta was not well cooked. I tried the pasta my daughters were having and agreed with them. It was not even "al dente". Substandard.
The food serving was spartan. There was nothing included, just a piece of raw meat on your plate with some small piece of nuts sprinkled over it and that's it? You would expect some fries, baked or sweet potatoes, or salad to go with your piece of meat... None of it. So I ordered some salad separate to go with the tartar. A basket of bread that was put on the table when we were seated was charged for 8 euros because we took some of it. Ridiculous. If you put it there and it isn't ordered by the customer, it has to be on the house. Period. That's how a good host should behave.
When one of my daughters asked for sweet white wine, the waitress said there wasn't any but she recommended another white wine. She offered my daughter to taste it and I also tasted (after she said she didn't like it at all and I wondered if her judgement was right). It was not good at all, very 'chemical' taste. So we didn't take that and sticked to still water. Water wasn't on the cart so we suspected it would probably be a little overpriced and guess what: it was completely overpriced! One bottle (less than a liter) of still water was charged for 6 Euro. Whereas we paid 1.50 in another restaurant for 1 liter(!)..
So for one bottle of water, 3 dishes of substandard pasta and a raunchy tartar dish, a small salad, 2 cappuccino (not really hot either), a little plate of fruit and 3 pieces of apple pie we ended up paying well over 80 euros. Totally absurd, especially since the quality of the food was way below average standards. Two days later we had a great meal at a pizzeria in Pisa where we paid only 30 euros for 4 pizza's and 4 large bottles of water, .. and it was superb!
The only reason why I still give 2 stars instead of zero stars is the fact the staff was very friendly and welcoming. They clearly tried to make us feel at home, didn't mind we had difficulties with the language and were very kind and patient. I forgot my cap and one of them ran after us to hand it back. So, good and friendly service for sure but really, foodwise this was the most disappointing restaurant I've ever had dinner. Mind you: I'm not fast to complain at all. I was expecting much better though and was looking forward to this. If this is traditional Toscane speciality, it's the last time...
Read moreEnglish:
I visited this restaurant during my stay in Artiminus for my brother’s wedding. We were a group of 30 people, and the restaurant earned €1500 from our booking. Unfortunately, what should have been a joyful celebration turned into one of the worst dining experiences I’ve ever had.
The waitress, Helena, was shockingly rude from the moment we arrived. She repeatedly raised her voice at us and even yelled directly into my ear. I understand that handling a large group can be challenging, but the restaurant accepted our reservation knowing the size of our party.
The service was chaotic, disrespectful, and completely unprofessional. In the end, we left without even eating our main course because we simply couldn’t tolerate Helena’s behavior any longer. To make matters worse, the food that did arrive was mediocre at best — certainly not worth the price.
This experience cast a shadow over an otherwise happy occasion. I would strongly advise others to avoid this restaurant. Poor service, subpar food, and a complete lack of hospitality.
Italian:
Ho visitato questo ristorante durante il mio soggiorno ad Artiminus in occasione del matrimonio di mio fratello. Eravamo un gruppo di 30 persone e il ristorante ha guadagnato 1500 euro dalla nostra prenotazione. Purtroppo, quella che doveva essere una celebrazione gioiosa si è trasformata in una delle peggiori esperienze al ristorante che abbia mai vissuto.
La cameriera, Helena, è stata incredibilmente scortese fin dall’inizio. Ha alzato la voce più volte e in un’occasione ha urlato direttamente nel mio orecchio. Capisco che gestire un gruppo numeroso possa essere impegnativo, ma il ristorante ha accettato la prenotazione sapendo quanti eravamo.
Il servizio è stato caotico, irrispettoso e del tutto non professionale. Alla fine siamo andati via senza nemmeno mangiare il secondo piatto perché non sopportavamo più l’atteggiamento di Helena. Come se non bastasse, il cibo che ci è stato servito era mediocre — decisamente non all’altezza del costo.
Questa esperienza ha rovinato un momento che doveva essere speciale. Sconsiglio vivamente questo ristorante: servizio pessimo, cibo deludente e totale mancanza...
Read moreA beautiful restaurant built in an old stable. We went there as we were attending a wedding nearby and wanted to eat elsewhere. Service was excellent and very friendly. They showed us around the whole property as it also functions as a wedding and event venue. Very accommodating and service was on par on a Michelin level. I would say food was equally exquisite and the wine selection good. Everything from the starters to the mains and desserts were very delicious. If we were ever to make a trip out of Florence or be again in the area we would certainly come back. I would even say it's worth a visiting itself to stay there and enjoy the restaurant. Keep up...
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