Al Veliero — Restaurant in Comunità Montana Parco Alto Garda bresciano

Very first restaurant we visited during our holiday. The welcome was first class and given a nice table. The food and service was average and there was a bit of an issue when we received the bill regarding payment. We put it down to the staff being very busy and we waited ages on the card machine, it didnt arrive and we eventually found the required amount if cash, placed it in the bill folder got up and left after about 15 mins. As there was live music in the Marconi Square, Gardone Riviera, tonight for a second visit, we decided to book and again we received a good table and average meal. Many starters were out of stock, the alternatives were but a few, but we had the ham and melon, which then the plates were whisked away literally on the last spoonful. My wife actualy hadn't finished and said can I have a few minutes, please, the waiter backed off to a hover. We had our mains: Steak and grilled fish, again were average. When we finished the plates were removed and we waited again for ages expecting to be offered the desert menu, it didn't arrive. We listened to the live music for almost an hour and finished our wine. My wife asked for the bill to be told abruptly, "pay inside, pay inside". I asked the young man where's my bill, how much do you want me to pay, where is my bill? A female waitress appeared and thrust a pda in my face which displaying 84€, no breakdown, no chitty, she then said "pay by card"? I replied, preferably. I was then presented with a card machine, enter your pin! I paid and left in disgust about the finale to our very average below standard service meal. Frankly the customer focus was vacant, service and meal were, being generous, very average. The location was the best bit....

Servers are RUDE. I felt like a big hassle coming there as a customer. We definitely understand that it was very busy and they were working & trying their best, but rudeness are not acceptable. We were with 8 people ordering main and desserts afterwards. Not long after desserts are out, my father in law decided to order espresso. The male staff (I supposed he is the supervisor or higher level staff) handling the order then told him, "You should've ordered this coffee together with the desserts, now you add more work to me." Whaaat?! I never saw such treatments anywhere in the world. The only thing that would help the experience is the lake view and beautiful surroundings. Food was okay but nothing spectacular. Not surprised to see plenty of comments criticising the...

The bald server who wore glasses was only interested in taking us to the table, but he was just as rude as the other servers. The food was below average and expensive for its taste. We requested a menu to give a chance to their pizza, but we waited for more than 20 minutes, trying to catch the attention of one of the servers, who just looked at us and walked away. I had to raise my voice to tell them that I wanted to pay so we could leave. They used bad language among themselves, and the customers could hear everything. So...