Adel Gelateria Caffetteria — Restaurant in La Spezia

Our family stopped by here late one Monday evening back in August and found it to be quite empty. Not being 100% sure if they were closing up, we nonetheless settled ourselves outside on the terrace. Quite quickly a very friendly and vivacious young lady came out to reassure us that they were still open. She made sure that our two dogs had some water and then took our miscellaneous order of later night ice cream. She was patient with us and we looked through the many flavours available.

As we sat outside on that balmy evening we were pleased to see that a number of other guests came afterwards. Clearly a...

Robbing tourists on card payment. Gave em my eur card to pay the bill in EUR. Said card eur please.They however switched to other currency with crazy exchange rate without noticing me . When I asked why and requested them to cancel the transaction to pay cash, the man came from behind the door and started shouting at me. They all spoke English till I was paying the bill-after that they forgot the English at all. Very rude. Disappointment I don't care what the excuse is. If they have problem with commission should switch to cash only. I d rather tip them what they robbed me...

Very disappointing experience. One of the waitresses, particularly the slim girl, was extremely rude and showed unnecessary attitude towards customers. It’s important to train your staff on basic manners and professionalism. On top of that, she clearly didn’t know how to serve gelato properly—the scoops were unevenly placed, poorly balanced, and the gelato fell out of the cone almost immediately after she handed it to me. Totally unacceptable. Please take this seriously and improve...