McDonald's — Restaurant in Milan

McDonald’s used to be known for consistency and convenience, but after the recent scandal, it is impossible to see the brand with the same eyes. What should have been a simple meal now feels like a gamble with quality and safety.

The real problem is trust. Once customers start questioning what is really in the food, the entire foundation of the brand collapses. Instead of clear answers and transparent accountability, McDonald’s has responded with silence, vague statements, and corporate spin. For a company of this size, with millions of families relying on it every day, that is simply unacceptable.

Visiting the restaurants only reinforces this disappointment. Food quality is inconsistent, often served lukewarm or poorly prepared. Service is rushed and impersonal. Cleanliness in several locations falls below even basic standards. Combined with the shadow of the scandal, every bite now feels tainted with doubt.

It is shocking that a global leader would allow itself to fall so low. McDonald’s has the resources to set the highest standards in the industry, but instead it has chosen shortcuts, cost-cutting, and damage control. The scandal made one thing clear: the brand’s priorities are not the customers, but the profits.

For me, McDonald’s no longer represents safety, trust, or value. Until the company makes real, visible changes, starting with honesty, I cannot recommend it to anyone. The golden arches are supposed to symbolize happiness, but now they only remind us of what happens when...

During our visits, each time we encountered a cleaner of Indian origin who displayed extremely rude, unfriendly, and unprofessional behavior. Instead of providing customer service with basic courtesy and respect, he was dismissive and impolite, which made our experience at your restaurant very unpleasant. Second floor is usually closed, he watches and chases the clients that they order without giving a chance to first take a seat, when we are still eating he comes asking rudely if its our plates and tells to put them on trash bin. Seeing that we are tourists, he speaks disrespectfully about us in Italian, not realizing that we understand Italian language. We had impression that this staff member doesn't understand the basic norms how to treat customers.

Such behaviour is completely unacceptable for an international brand like McDonald’s, which is usually associated with professionalism and customer care. Please look into this matter, take the appropriate measures, and ensure that other customers do not face the same treatment...

There was nothing crispy about the crispy bacon. Worst burger that I had in any McDonald's. Bacon not done, meat not done properly... fries were far away from being done and crispy (so not even McDo "crispy"...). The Panzerottis are a joke. Filling is almost not existing and the dough taste old and no other taste really... The workers moved in slow motion and were basically just moving from one side to another... the people on the counter had to wait several minutes only to be able to pay even if there were 3 brown shirts and a white one (visible, so maybe even more) and we were just 2 parties in there. Worst Mc experience ever and I have been to quite a few all over Europe. Will go tomorrow to another one nearby to see if that's a Milan thing or just in this one.. (had other ones in Italy and...