Ginza — Restaurant in Padua

Interior of the restaurant and presentation of the food was pretty. The only let down is the customer service. We came in at 10:15pm, one of the staff informed us that the kitchen will be closing at 11pm and presented us with the All You Can Eat menu. After placing our orders and having some of the food delivered out, another staff informed us the kitchen will be closing at 10:30pm. If the kitchen was closing early, they should’ve double checked if we still want to go ahead with the all you can eat menu. We had 2 staff telling us different things, which caused confusion. The food unfortunately didn’t live up to its presentation, which was extremely disappointing. They also tried to overcharge us and told us that if we don’t finish all of the food, we will be charged extra. Again, they should’ve told us that so we don’t order too much food. We don’t appreciate the dishonesty and will...

Celiac Friendly!!!!! Went as a group of 8, interesting way of sending out orders through a tab, felt more comfortable because we could take our time and see what the food looked like as we ordered. With “ALL YOU CAN EAT” option we could barely move. Quick service, the waiters were always around to help with whatever we needed. The owner is very friendly and took his time to speak to us. Had a friend with celiac and she was able to make sure there was no cross contamination, the waiters were very friendly to explain everything , her food came separately from ours and they crossed checked with their kitchen that everything is correct. Overall experience was pleasant and positive! Paid around 20€ per person including drinks. But for the amount of food that we ate it was...

We went as 3 people with a reservation, but the service was terrible. We were there earlier than other customers but we were not served. It took 1 hour to bring our orders. We asked 4 times but each time they said we will come now, wait. The problem was that on the tablet we saw that the status of the order was "served". So the waiters thought that we got te orders, but we did not in reality. We told this 4 times to waiters but they did not care. They said Oohhhh it is not our mistake it is the system. Then whoose mistake is it, is it our mistake as customers? If you know that the tablet system is wrong, and your customer is complaining you 4 times, pay attention. If it is too hard to manage your own system, dont do...