La Maison Du Coq Rouge — Restaurant in Valtournenche

Walked into the restaurant, and was amazed by the old charm and decor. Staff were welcoming, however they did not have a good understanding or grasp of English (thank you for Google translate) The staff were happy to accommodate us without prior booking. On ordering the food we had to use Google translate in order to ascertain ingredients and dietary requirements. Unfortunately this is as good as it got as here onwards it was diabolical. The service was incredibly poor and slow, when food was served in which we ordered braised beef and mash, pumpkin ravioli and tortellini with hare ragu. Due to the fact the plates were stone cold, the food was ultimately cold- we sat politely awaiting for staff to check how the food was, but this was to no avail. One of our party guests had to go the counter to get attention and explain to the staff, again with the use of Google translate that the food was cold. The waiter took our meals and arrived again a few minutes later with the food being nuked by the microwave! To the point the meat and mash was crispy and hard! As we finished our meal, we were hoping the charming restaurant would try and resolve by being courteous or offering something. Instead when going to pay a lady with glasses came out of the kitchen area and asked the young male waiter what was the issue, in which we explained the service was slow, the meals were cold and reheated in the microwave and she then said something in Italian and stormed off! On leaving the restaurant the same lady with glasses said very condescendingly BYE BYE and sarcastically waved us out! I hope this helps for...

We were served a Vacherin expired since 6 days and when asked about it, were told it’s OK as it was stored in the cellar. We were also offered the option to change the dish to a Reblochonade as all Vacherin was from the same lot and thus, expired. The second Reblochonade was served showing us the expiry date on the package first, however without the wooden spatulas to serve it, leaving 4 people sharing 2 spatulas throughout the whole meal. Some of the heat protections placed on the cheese pan handles were worn out and so we had to use our napkins to hold them without burning our hands to serve the cheese. The service felt “with an attitude”, inattentive, absent and transactional. It felt as if our presence was “bothering”. We were never checked upon, engaged with and no extra word was offered outside of the bare minimum to take the order. No explanation offered for the various cold cuts served. The regular bread finished twice, no sight of the butter bread listed with the dish, the potatoes ran out and so did the wine without any notice and without any offer for a refill. Coffee took forever to be served as the machine wasn’t working to warm the milk for a “macchiato caldo”. One person at the table who didn’t order coffee was never even asked for her order or offered anything else, simply ignored. The music was loud enough to cover our conversations at times. The toilets had no TP. The...

barely a good atmosphere thanks to the actual customers but the people who worked and served there were insanely rude. we booked a reservation 2 days in advance and think they forgot to write it down or smth but they did not have our reservation and argued with us when there were clearly free areas that we could see in their reservation book. they were insanely rude about how we "remebered the wrong date" and wouldn't allow us to get another reservation. would never recommend on my worst enemy and was highly inconvenient and unorganised of...