I had a reservation at this restaurant that I confirmed a month ago, and we were charged a booking fee at the time of reservation. They sent an email asking to confirm the reservation the day before, which I did. However, when we arrived on time, the restaurant was closed.
This experience has completely ruined our trip. We had only booked one Omakase restaurant during this trip, and it was nearly impossible for tourists like us to find another place at 8 PM after discovering the restaurant was closed. To be honest, I can't believe such a thing could happen in Japan, a country renowned for its exceptional customer service. This has left a negative impression on me.
I later discovered that the restaurant has relocated back from Tokyo to Chiba. I am perplexed as to why the establishment did not notify customers via email regarding the change of location and offer them the option to dine in Chiba or cancel the booking altogether. Itâs frustrating that customers are subject to a 100% cancellation fee if they cancel it within 36 hours, whereas the restaurant appears to face no penalties for closing without notice. customers are left to bear the consequences, and I've noticed many others leaving similar comments here, expressing the same frustrations.
The above comments are translated into Japanese...
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