Yatoro Onkan — Restaurant in Matsumoto

We wanted to get a nice breakfast before our journey back to Tokyo in 1,5 hours at this place. When we entered the restaurant it looked very nice, with welcoming staff and a good atmosphere. In front of us were 5 parties waiting but we didn‘t mind because we already saw 3 free tables that only needed cleaning when entering. What we didn’t know is that the service was very slow and unorganized. For example: Tables weren’t cleaned for 20 minutes although there was a line of people waiting. There was one table with 5 places and several with 4 places available and as there was a group of 4 and 5 in front of us we thought they will place them accordingly. But no they placed the group of 4 to the table with 5 places and had to split the group of 5 to two separate tables. As we were waiting at the kitchen area we saw how food and drinks that were already prepared stood there for minutes before they got to the table. All in all not good service.

After 30 minutes of waiting, seeing several free tables that still weren‘t cleaned, customers getting to the counter to complain and one of the groups in front of us who got a table 20 minutes ago but still didn’t have coffee on their table we left the restaurant. So please don‘t visit this place if you don’t mind waiting for hours.

As we were the only foreigners we don‘t feel that only we were treated this way as many other Japanese people faced the same fate. We can’t tell you anything about the food and drink quality as we sadly weren’t able...

笑顔で柔らかい接客を心がけて下さる方もいるが、毎度行く度にショートヘアの年配女性店員の接客が残念。 （余裕のある・忙しい時間帯、関係なく。）↓

ーーーーーーーーーー •笑顔が無く素っ気ない

•入店して長いこと待つ方が居ることを目線で気がついているのに「声かけ」を蔑ろにして、テーブル席の接客と掃除に夢中。←その方の近くを通っているのだから、行き帰りの途中にでも、何度か優しく声をかける「配慮」が必要。

•↑沢山の方が席に座って食事をしている中、（席から注目を浴びやすい北西の入口で）長いこと1人立って待っていたので、あまりに可哀想だと思い、水を頂いた時に「あの方長いこと待っていますよ。」とお伝えすると、『うん！知ってる（タメ口）。』『（私達に向けて）もう少々お待ち下さい！』→『（グラスを人数分）ガンッ！！』として去って行った。（忙しくても、流石に無いわ。あの方にも私達にも失礼。）

•いつも食器やグラスの扱いが雑。（グラスを「ガン！」と置いたり、片付け時に裏の通路で「ガシャンガシャン！」）

•行く度に、店内を小走りどころか「ほぼ走る」瞬間を見かける。いつもぶつかりそうで「危ない」。

ホテルの人間として来る人の奥行きを感じて、 来た人に幸せを届ける接客を心掛けてほしい。 その為に従業員が日々の生活の中で大〜小の幸せを見つけてほしい。 ーーーーーーーーーー ホテルへは、カフェの従業員さん達が「どうしたら今よりも余裕が生まれるか」設備や動線を一緒に考えて今一度見直してみてほしい。（...

During my trip to Matsumoto in late January, I had breakfast at the hotel's cafe. The decor was a delightful surprise, with its charming, retro style that felt straight out of a classic TV drama. I ordered the American breakfast, while my friend opted for the rice cakes. Both of us thoroughly enjoyed our meals and left...