Dogo no Machiya — Restaurant in Matsuyama

Very rude. Unwelcoming for Japanese, even more for tourists. I went with Japanese friends, at the entrance we were told to go to the back of the restaurant and ask there for a table. Once there, the woman that was there asked us “did you order at the front?”. She had us walk the way back to the front to take orders before we could sit. She treated us very arrogantly and meant us to feel like we were lacking of common sense, while we only did what we were invited to do. We also verified afterwards if there is any sign of written instruction about that, that weren’t. The ambiance between the employees looked also very toxic. They must think they don’t need to treat their customers well and customers shall continue to flow in just because they are settled near Dôgo. Best choose a café that deserve your...

【初めて利用する人は（損したくなければ）必読！！】 If this is your first time use this cafe, READ it (English Below)!! (No Credit Card Accepted)

初めて利用したが商業的すぎる割に所々手抜きでモノもサービスも空間も三流。二度と利用しないと思う。具体的に以下に箇条書きにする。

・日本庭園？をイメージしたかのような庭があるが、雑草が伸び放題で見た目に汚い。その汚い庭を向くような席もあるが、一体何を見せたいの？と思う。意味不明。 ・接客が雑。店の方針かもしれないが、飲食店なのにお冷すら出さない。声も小さい。案内もはっきりしない。 ・来店した際、「いらっしゃいませ」「何名ですか」という声かけもゼロで、いきなり「最初に注文してください」と言ってくる。初めての理由で大人数だったので「？？？席はありますか？」と聞いても、同じ方からぶっきらぼうに「最初に注文してください」と言ってくる。いや、初めてきたし、店のスタイル知らんし、私らを収容できる空きがそもそもあるんか？って感じで、しょっぱなから不快にさせられた。 ・注文していると「小学生以上は１品注文してください」と席の確認だとか終わって一通り注文した後で言われる。子供らには量が多いから、二人で一品でと考えていたが、もうここまできて引き返すのもあほらしいし、数千円をケチるのもアホらしいので応じるが、いろいろモヤるところではある。 ・かき氷→フワフワなのはいいが、めちゃめちゃすぐにしぼむ。５分もすればほぼジュースになる。食べた気がしない。 ・柑橘系のジュース→１本１５０円のぽんジュースと何ら変わらない。特に感動はない。 ・全体的に、忙しいのか従業員教育が足りないのか、何なのか、なんか上から目線な店員か、客に無関心な店員しかいない。 ・このカフェが目指していそうな方向性は何となく想像がつくが、商業的な面ばかりきちんと機能していて、肝心のモノ（商品）とサービス、空間のクオリティがついていっていない。

星マイナス５とかつけられるなら、確実に星マイナス５なのだかが、１が最低なので星１で。

I've used this cafe with my family for the first time.

When we entered into this cafe, no staff welcomed us by saying "Irasshaimase (which means "welcome" in Japanese and cafe staffs are supposed to say it if the cafe is managed properly)" nor asking how many people in the party rather one staff suddenly said us like "You must order first!!" Since we were quite big group, I wanted to check if there would be enough space for our group, but the same staff yelled at us again like "YOU MUST ORDER first" I've never really experienced such rude staff lately so I was quite surprised. What's more, this café forces each guest to order one item even for your small kids (small kids like elementary school age cannot eat/drink all, but they force to (which is actually against Japanese consumer law)). When we finally sat the seats, no staff come to bring even glasses of water. The staffs were either rude or not taking care of guests well. Their shaved ice looks delicious though, the shaved ice is very fluffy and MELTING very fast. When 5 minutes has past, the shaved ice we ordered became like a too "sweaty" juice which tastes very bad.

Anyways, if you would like to try BAD guest service in Japan, this cafe is a perfect place to visit!!!! If you would like to experience really nice cafe in Japan, then stay away from this cafe (these recommendations are based on my experience...

Nice but smallish burgers including beef, fish (red snapper) and I think chicken. English menu. You can choose a western style table, or push out to the back of the building for low tables on Tatami overlooking a garden. It's also a coffee house, so the set menu with a small salad, and couple of wedges, coffee and burger was a good deal and the right amount of food for lunch. I would have loved a few more wedges rather than the 4 or 5 on the plate!

I also ended up buying some coffee...