Walked in on a Thursday night for a family vacation dinner. Asked for a window table. Saw two available with Reserved signs. Hostess denied us a table next to window. After 5 minutes two more tables opened up by the window, I asked again and was politely declined again. I ate dinner looking at four empty tables (not all reserved) next to the window; kinda disappointed for that. The waitress suggested I order the Tokyo special plate with ribs and sushi. Then asked with wasabi or without. Of course I want the Wasabi. Didn’t taste any Wasabi and advised the waitress later that there was no Wasabi in my sushi. This isn’t my first sushi order and I am confident I know what Wasabi tastes like. The rest of the food was great. Kids enjoyed their pasta and burger kid meals. Refillable Coke Zero is always my favorite. Wife ate the Jumbalaya and I enjoyed a few bites of the spicey shrimp, sausage, and rice plate as well. I wanted to add some souvenir purchases to the ticket and call it a night. No shirts in XXXL size caused me to pass on purchasing cool shirts. I was able to buy the wife a shot glass and a tshirt so that was nice. Then the charges came to my credit card; purchase at the shop (no problem 35usd), and billed twice for dinner (hoping one of the charges will drop off when someone realizes the error) maybe I have to call Amex to get the duplicate charge removed for our food (about 75 usd). Overall, I was denied a window seat for no obvious reason, food was okay, the shop carried a limited amount of items, and the billing will have to be monitored for mistakes in the future. First and last visit to the Bubba Gump Tokyo.