KFC Ampang 2 — Restaurant in Ampang Jaya Municipal Council

Had a delivery order from this outlet via Foodpanda around 11:30am. (KFC, if you bother paying attention to these reviews, the SST is W10-1808-31001268). Anyway, the food arrived fast, but the chicken arrived cold. I noticed it almost immediately when the delivery guy handed the plastic bag over to me - there was no warmth coming from the box of chicken. Sure enough, I opened to box to find cold chicken - did someone forget to put the chicken under the warmer? Or did they take this batch of chicken that's been lying on the counter somewhere.

I had a meat thermometer, so I even managed to take a temperature check - 92F!?!?!! SIgh...I was angry but also hungry, so I starting eating... but...I couldn't finish my order because cold KFC chicken is so unpalatable.

I've never been given cold chicken when I order in person, I wonder...does KFC reserve its poorest service for its delivery customers? Was it because I used a coupon code for a discount, so the staff decided to not heat the chicken to compensate for the lost income? Or perhaps it was because I made some complaints before about poor quality / service, and since everything can be tracked and monitored on the internet nowadays, the outlet decided to retaliate for my previous poor rating?

Well, whatever it is, I can't help but give my recent experience a 1-star rating. Despite the fast delivery, the chicken arrived cold. I'm sure if I check with KFC standard SOP, the chicken wouldn't have met the standards set by the franchise holder. Yet, there it arrived at my doorstep, temp-check at 92F. Even the mak cik at the pasar malam wouldn't do that to me.

Well, I'm sure y'all at KFC will blame it on the MCO or something and call it a day. Doubt if anyone will bother to follow up on...

The reason i give onr star is i have really bad experience during buy the food I know that during mco period the social distance is necessary but I saw you have atleast 3counter but just open one counter to serve customers during dinner time? ( I had using about more than 30minutes to wait the other customers infront of me (about 4person) and after me I think have about more than 5customers so I think that they might be wait untill atleast one hour later just can order (haven't including the time customers received theirs food) After waiting 30min to enter in restaurant, i observed that except the staff stand in front the door to check customer temperature, the are five staff inside the counter, omg five people cannot handle two counter meh? And the other all are very very slow when packing food, pepare food, compare with mcd ,kfc just like doing slow motion I also saw that some staff just doing nothing or unnecessary things atleast at the moment, for example, one of staff is packing the packing boxes beside the counter (hello now is during dinner time , there are about the 6-7customers waiting outside, and you're packing the boxes? Cannot wait until after dinner time to do meh? I really cannot understand it This is not the first time I facing this experience, I hope you can doing better kfc Maybe you can learning with mcd and see how smooth of them serve customers but not like this may

However, I still like your cheezy wedges, and hope you and your staff can be improve, by the way your app and your companies websites also suck, pls...

I am writing to lodge a serious complaint regarding the food quality and hygiene at KFC Bandar Baru Ampang.

Recently, I purchased fried chicken from this outlet, and it was very clear that the chicken pieces were refried and not freshly prepared. After consuming the food, I suffered from food poisoning, which caused severe stomach pain and discomfort.

This is the second time I have experienced food poisoning after eating from the same KFC branch. It is unacceptable that the same issue continues to happen, showing a clear lack of hygiene control and food safety at this outlet.

I request that your team immediately investigate this branch, take strict action against those responsible, and ensure all hygiene and food preparation standards are followed. Customers should not have to risk their health when dining at KFC.

I expect a prompt response and explanation regarding the...