ZUS Coffee - Spectrum Shopping Mall — Restaurant in Ampang Jaya Municipal Council

hi Zus Coffee,

im always your fav fan. Today i went to order rm9.90 combo of donut+drink. i asked your staff at Zus spectrum ampang, she said yes available for americano, ceo coconut latte, buttercreme latte, etc. when i placed my order she charged me rm12.70. When i asked why, she said rm9.90 only for americano. This is failure #1.

Then i asked if she could help me reheat the donut as the freezer temperature was -2degree. Who likes to eat a cold freezing doughnut right. I asked for it cos my 6 yr old son is craving for donut. And wonder what she said, she said CANNOT. i asked if you can help me with just reheating for 30 sec or 1 min, which i can open the donut itself and pass it to her, she still say CANNOT. The freaking oven is just right at the back, but giving a helping hand for this isn't allowed. You can heat pastries but not donut?!! Failure #2. P/s: everytime i was in Starbucks, the barista would offer customers to either heat the donuts or not.

This made me super pissed off to be honest.

1st i have to pay for the extras because of her miscommunication and then for letting my child eat a -2deg cold donut. 🍩

Moreover, she is not even smiling when serving customers, her face was sooooo black/super unfriendly. If she doesn’t like doing customer service job, please get someone who can do the job better.

I saw in the google reviews that some of the male baristas were some better employees who did great job! Please ask her to learn from them. You can do a buddy programme to train those unfriendly baristas.

Please Zus… you’re one of the best brand i respect, but this kinda service is really really bad/horrible.

Kindly take measures to improve your barista services. Thank...

I’ve been visiting Zus Coffee at Spectrum Ampang Mall regularly, and every single time, Akmal has been the one serving me. After about five visits, I can say for sure that Akmal is awesome and really knows his stuff.

From my very first visit, Akmal greeted me with a big smile and was super friendly. You can tell he loves coffee because every cup he makes is spot on. He always takes the time to figure out what I like and suggests the best drinks. His knowledge about all the different blends and brewing techniques is seriously impressive.

Every drink I’ve had from Akmal has been amazing—smooth, rich, and just perfect. His attention to detail and dedication to great service really stand out. It’s clear that Akmal loves what he does, and it makes for a fantastic experience every time.

Thanks, Akmal, for making every visit to Zus Coffee Spectrum Ampang a great one. Your consistency and passion keep me coming back. Keep up the...

Hello This evening I was served by a barista named Adam. He provided exceptional service, especially when the receipt machine ran out of paper, and I had to make my payment in cash. Unfortunately, I did not have enough cash on hand, but Adam offered to cover the balance for me. I offered to pay him back, but he kindly declined, saying he wanted to help me out of goodwill. I was truly touched by his generosity and feel that Adam is a person with a kind heart.

To the management of Zus Coffee Spectrum Ampang, you are very fortunate to have such an outstanding employee who exemplifies excellent character and...