The Coffee Bean & Tea Leaf — Restaurant in Iskandar Puteri

Subject: Complaint Regarding Staff Behavior

Dear Coffee Bean Shop Manager,

I hope this message finds you well. I am writing to bring to your attention a disappointing experience I had at your shop recently. Today, I was served by one of your staff members, Suman. Unfortunately, his behavior during our interaction was unprofessional and far from what I expect from a reputable establishment like yours.

While serving me, Suman made unpleasant facial expressions and appeared irritated when I asked a couple of questions about the menu. It was clear he was not happy with my inquiries, which made the overall experience uncomfortable. Additionally, he did not provide me with a receipt until I specifically requested it, which I believe is standard practice.

If Suman is unhappy with his current role, I would suggest he considers finding a job more suited to his interests and attitude. Customer service requires a certain level of enthusiasm and professionalism, which I felt was lacking in this case.

I trust you will look into this matter and take the necessary actions to ensure other customers do not have a similar experience.

Thank you for your time, and I look forward to...

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