Chagee 霸王茶姬 • Batu Pahat — Restaurant in Johor

First and foremost. I've wrote this same review on grab i want this to be here too. Ordered on grab for pickup. nothing wrong with my drinks but the outlet are disaster! they stated in apps ready to collect but i waited for another 1 and half hour for my order! is this a joke?! Staff lying?! grab do nothing to control? i choose pickup as it most reliable if i want to save time-waiting. but the audacity of the store to lie. really dissapointing. one thing that more shocking. we ask the counter two time. and staff said the order are not done yet. blaming the grab order system is hanged and our order isn't in. suddenly found our drinks labelled wrongly? What is wrong with this outlet? Apparently im not the only one experiencing this bad moment right?...

Taking more than 40min for an order, second time asking if is done, told me preparing right now, then stand there waiting, no respond after tht, ask the staff, answer wait, then let me stand there again, when asking again only say until 38 only, mine one still in queue. order display not function, when drinks done just put at counter, not even try to let customer know which order is done, let customer just wait there? what kind of service is this? is clearly not enkugh staff at the shop, the boss please...

plsss don't even come now, come like two months later or smt. i ordered on grab and the drinks straight up took like and hour to make 🙂 yet on grab they said it's done, grab do your f-ing job and don't use some fricking timers or shiz. and the workers literally told me they were cutting fruits as the reason on why my drink wasn't done yet. the a/c was nice tho. scrolled like 30 mins of tt and the drink was ok only.

overall :...