Burger King Jade Hills — Restaurant in Kajang Municipal Council

Been here a few times. Most of the time i went their staffs are all "Muka monyok" to be honest. When we smile also they all looked so stern like silicone status without human emotion.

But yesterday 21/4/25 i went there to buy lunch, this gentleman, Mr.Junaidi has surprised me with such a welcoming tone, with such a charming smile on his face. He was so humble to come and informed me that the drink i've ordered has finished and offered me other options and he apologised for that. This could be a small matter from anyone's view, but as a customer all we expect is great attitude, human-human respect & great experience. Burger King is lucky to have such an employee and for his dedication & attitude he deserves great recognitions in his carrier. Take this as my compliment & keep going this way Mr.Junaidi,...

My experience here was horrible! I have entered the store and waited for like 5-10min and no one bothered to serve me at the counter. After waiting for the staff to be done playing with his phone, the staff (Hendri) later take my order he was giving me uninviting attitude like I have kacau him playing phone. Why burger king paid their staff to play phone is it? In short, I am not satisfied with the service and attitude given by the staff at a franchise store that should have show some standard with their services. I mean why should I be paying for serve fee when I wasn't even being...

They are not serious in their business. Service is super slow. I'm the only customer in the shop on a Saturday morning at 9am (they open at 8am). Waited for more than 20 minutes to get my food. Staff told me "we just switched on our machine, that's why...