ZUS Coffee - Amanjaya Mall — Restaurant in Kedah

Hi, I would like to make a complaint regarding my recent experience at ZUS Amanjaya Mall.

I ordered a Matcha Latte and requested for it without sweet milk. However, the staff refused to accommodate my request, stating that they could not change the SOP. I found this response quite disappointing, especially since I’ve had the exact same request accepted without issue at another ZUS branch.

To make matters worse, the tone used by the staff felt inappropriate and dismissive. One of them mentioned that they were being watched by CCTV and couldn’t fulfill my request because they were afraid their superior might get angry — which, to me, reflects more on their internal work culture than anything else.

I hope ZUS can look into this matter seriously. Customers should be treated consistently and with respect, regardless of the branch. And a simple request like adjusting milk sweetness should be handled with more flexibility — especially when it has been allowed at other...

Very bad experience tonight at ZUS Coffee Amanjaya Mall. The service was terrible (layanan yg buruk), and the staff showed such a bad attitude. Two staff on duty tonight (one male, one female) were extremely rude and unprofessional no manners, no smile, and treated customers like a burden. This is totally unacceptable and really gives a bad image to the ZUS brand. I’ve never faced this kind of experience at other branches. Management should seriously look into this, because with...

I bought a not pistachio matcha latte at Zus Coffee Caltex Cindai Jaya yesterday, and it taste amazing. Today, 21/6/2024, about 4.30 p.m., I repeated the same drink at Zus Coffee in Amanjaya Mall, and it tasted bland ☹️ without any hazelnut or coconut milk flavor at all. This was the second time I received a tasteless drink from the Amanjaya branch. If not, I wouldn't bother writing this review.

I'm hoping the barista will follow standard recipe when preparing the drink, like other...