Subway OUG Parklane — Restaurant in Kuala Lumpur

I am writing to share some disappointing experiences I’ve had at your OUG Parklane outlet. While I truly enjoy the quality of Subway’s food, the service at this particular location has consistently been below expectations, and I believe it’s important to bring this to your attention.

On multiple visits:

I witnessed a foreign staff member being scolded openly in front of customers, which was uncomfortable and unprofessional.

The cashier failed to offer basic courtesy, such as asking whether I would like to dine in or take away.

Most recently, I walked out without placing an order because the staff did not acknowledge my presence or offer any explanation for the wait. It felt as though I was inconveniencing them rather than being a valued customer.

On that occasion, the Malay gentleman at the counter displayed an attitude that came across as arrogant and dismissive. He would certainly benefit from training in customer service and communication skills.

The only redeeming factor is that the food remains consistently good. However, poor service can severely affect customer loyalty, and I hope this feedback helps in addressing the issue...

never had an unpleasant service at a Subway outlet before! staff (Malay lady wearing specs) was so unfriendly, extremely rude and showed face when asked for cookies to purchase. didn't even have courtesy or basic manners on how to treat and greet a cm. never even asked if i need a paper bag or what in the end and made a very sultry face as if i don't have money to pay (never paid extra 20cents for paper bags at any Subway outlet before). stepped in before 10am just for the staff to say they only have honey oat yet the store is opened at 9am. tables were uncleaned, no staffs at counter and needa wait even after ringing the bell for almost 5 mins, condiments were terribly maintained. if need more time to prepare then should open the store at a later time! 2 nights ago when walked in around 830PM , a Malay male staff said only wrap available. i mean, seriously?? regardless of bad reviews, still HQ don't pay a heed?? don't feel like having...

I usually come to this Subway branch regularly because it's close to my home. However, I've had a consistently uncomfortable experience with one of the staff members. He often passes my order to his colleague instead of attending to me directly, and his body language when I enter the store feels unwelcoming, as if he doesn't want me there.

What bothered me most was that after I paid and politely said "thank you," he mimicked my voice in a way that felt mocking and disrespectful. This kind of behavior is disappointing, especially from someone working in customer service.

I hope the management looks into this, as it affects the overall...