ZUS Coffee - Pavilion Bukit Jalil — Restaurant in Kuala Lumpur

I want to express my dissatisfaction with the service I received at your store at zus pavillion bukit jalil,involving a staff member named DEANNA.

yesterday,I visited your outlet to collect my drink and Buddy Box,When I approached the counter and politely asked for my drink, Deanna served me with an unfriendly attitude and appeared visibly irritated. Despite my polite approach, her manner was cold and unwelcoming.

After collecting my order, I took only a few steps away from the counter and I politely returned to ask if it could be exchanged, as the box was still in perfect condition. Deanna immediately responded that it could not be changed,However, another staff member nearby said that it could be exchanged. This contradiction was confusing and frustrating.

The following morning, I buy coffee from yr app and want to collect my drink,DEANNA was at the counter and, quite unexpectedly, accused me of having opened the previous box before the exchange. This was not true, as she herself had inspected the box before giving me a new one. Her tone was very rude and confrontational. When I told her I would be filing a complaint about her behavior, she raised her voice and said, “If you want to complain, go ahead!” — which I found extremely disrespectful and unprofessional.

I believe every customer deserves to be treated with basic courtesy and respect. This experience was disappointing and upsetting, and I hope it does not reflect your company’s standard of service.

I kindly request that this matter be looked into and addressed appropriately. I would appreciate a response confirming that action will be taken to ensure similar situations are avoided...

Dropped by ZUS Coffee at Pavilion Bukit Jalil for a quick caffeine fix, but the experience was a bit of a letdown. The coffee itself was decent — smooth and strong, just the way I like it — but the service really missed the mark.

The staff behind the counter looked like they were having a rough day. No smiles, no eye contact, just a kind of uninterested vibe throughout. Felt like I was bothering them just by ordering, which took away from what should’ve been a chill coffee break.

The café had some indoor seating, enough for a short sit-down, but it’s not a big space. More of a grab-and-go kind of spot than one you’d want to hang out at.

If you’re just after the coffee, it’ll do the job. But if you’re hoping for warm service or a cozy atmosphere to unwind in, this might...

Visited during a busy weekday D3 of Chinese New Year 2022.

Cashier service ⭐️⭐️⭐️⭐️⭐️ -Fast and cashier knows the options and availability -payment options ✅credit card,✅ ewallet Drink and food service ⭐️⭐️⭐️ slow took roughly 20 minutes food should take around 20-40 minutes during a busy time Dine in service ⭐️⭐️⭐️ Tables were not cleared seems like customers were suppose to clear their own table (refer picture, feed me on dustbin) -but sometimes tables can have stains for a better experience shop keeper can prepare wipes or something for the customers to clear the tables

Sustainability Environmentally friendly straw ✅

Pick up service available ✅ QR...