ZUS Coffee - Setiawangsa — Restaurant in Kuala Lumpur

I’ve ordered takeout; buttercreme latte and lasagna. Food and drink are good as usual. But the service sucks! I’ve waited long for my orders, where the person before me have left long wayyy before. There were 3 staffs behind the counter, only 1 person dine in working on the laptop, and only 2 takeaways ahead of me, I wonder what took so long?! I had to asked at the counter where my food and drink are, and the female staff suddenly handovered me my drink which had been seated quite awhile at the machine, uncovered! And the staff didn’t know I ordered lasagna?? When they finally packed my food, it was still very cold as it was taken out directly from the chiller!! How come this had happened? Do you usually pack cold food for takeaway customers? Or leave the drinks out in open air without any lid? Please train your staff better. This should not have happened. So dissapointed as I am a big fan of Zus and a weekly customer, and never has experienced this kind of services before at...

Hi, I’d like to share some feedback regarding my experience at Zus Setiawangsa. I’ve visited this branch several times, and unfortunately, oat milk is often out of stock. I’m wondering if there’s a way this can be improved, as it’s a popular option.

Additionally, I found the customer service at this branch to be quite disappointing. The staff seemed unfriendly and unapproachable, which really affected the overall experience.

I also ordered three drinks and two food items, but was told a paper bag couldn’t be provided. This has never been an issue at other Zus branches, so I was quite surprised.

I hope this feedback can be taken constructively, as I genuinely enjoy Zus but feel this branch has room to improve. Thank you...

Ive been to this franchise many times before but today is THE WORST. There were only 2 staffs, one called Naim and another one was a girl i cant recalled her name, but I went there around 1pm on 30/4/2024. These two keep on talking and even messed up the order turn, i was waiting like for almost an hour for a Spanish Latte which didnt make sense! I am working, and they wasted my lunch hour time, literally cant focus on their work, so pls Zus, better replace with other competent workers. I mean I dont mind if they want to talk or even sing but do your job properly. Thanks to them, have messed up my whole mood for today. We need caffeine to re-charge and they turn it...