Pizza Hut Restaurant Kuantan City Mall — Restaurant in Pahang

BAD SERVICE from Mohamad Faqhrul Hazwan Bin Mohamed. first we waited at the table for couple minutes and nobody came to our table despite there's only 4 table people at the time, so we went to direct order on the cashier which was handled by staff Faqhrul. he's little bit slow when taking order which is FINE and we are OKAY with it because maybe he's new and learning but he didn't ask specific important question "dine in or takeaway" which is our mistake too because we didn't mentioned it. so we paid and waited more than 30mins while other table arrived later somehow get their drinks first. So i went to ask for update and they telling me the food is being made, okay we had to wait more! when the staff came and telling me the food is ready i went with along him and to my surprised they packed my food as takeaway. i told them i didnt order takeaway and staff Faqhrul said he did mentioned it WHICH HE DIDNT! because me and my parent remember he didnt even ask the question. the staff kitchen told me that dine in had to be made from QR that we didn't know the QR thing on the standing pamphlets thing on table. so I asked if we can just dine the foods that they packed up and was rejected. Why? because food takeaway and dine in cost different. We understand our fault not knowing the difference thing but it should had been instructed by the staff so this issue can be prevented instead of wasting ALMOST AN HOUR IN A PLACE THATS NOT EVEN PACKED WITH CUSTOMERS!

DO BETTER!

EDIT: NEVER IN MY LIFE EAT MUSHROOM SOUP WATERY. WHATS WRONG WITH...

Another Pizza Hut branches on Kuantan city that located on latest new Shopping Mall, Kuantan City Mall 🍕 This pizza brand served Pizza for Malaysian for 42 Years, including me since it's my childhood brand 🥹 Environment on here so far it's clean when I was come here before they're closed but still not too late yet 😅 Their service are not bad and their staff are so kind 👍 They're near the escalators so customers can just easily go to other floor 😄 I just come here to buy things that collaboration with Pokémon, it's looks so cool 😉 Good job for Pizza Hut for this collaboration after Genshin Impact collaboration (Pokémon collab are better hehe 😏) 💖 Approved by...

Kedai ni ok.. pada saya ok, staf (SEORANG JE) menjaga order dan kaunter ada good sense of workmanship which is good. Staf handle prepare pizza seen.. ONE??? Agak² la Pizza Hut hire la staf lg.. looks like only ONE STAFF PER SECTION OF WORK, ie Washing, Cooking, Drinks, Cleaning of tables (also done by kaunter guy tu?!) Since ECM is now doesnt have Pizza Hut anymore, perhaps having 1 restaurant here alone might cause order frenzy but sadly no due to slow service. I dont think this is about the staffs but.. lacking of hiring extra. In other words PZ is kudukut to spend? Anywayy.. PZ youre a good restaurant so what happened? You used to be my fav...