Texas Chicken Kuantan DT, Pahang — Restaurant in Pahang

My younger sister placed an order via grab at 7pm. But till 9, still haven’t received her order, because still waiting for the rider. At first, rider ada terima order adik sy utk dihantar. Butt.. The rider itself didnt even contact my sis, asking if she could or could not proceed to wait, if the queue or waiting time to receive completed order, took 2 hours, without any notice, from the vendor and rider itself. The order made were simple order, just 9pcs tenders, L fries and coke L. And i make a call at 9.30pm using no. (At google), there’s staff pick up the call. And i asked him to recheck, how the progress of the order under my sis name. Unfortunately, the way he replied seems like, he’s being so busy until didnt even have 5 min to checkk. And he said “no grab apa ye? Kita tktau, kita cuma buat order, klau order tk ambik atau lmbt, yg tu brgntung pd rider, kitorng bz, order byk” awkk, ye sy tauu tu slh rider, tp tk slh kan, check kan kjp, order nye mcmna progress, klau awk ckp kjp eh, kita check dulu, order dh siap cuma tunggu rider je, kn sng. Perlu ke jwb mcm terpaling bz? Smua fast food mmg bz wktu2 tuu, sy tauu. Bnda blh check kt atas delivery meja tu, order mana yg rider tk pickup lagi, apa smuaa. Aduhai. Texas, tlg train staff awk utk appropriate customer service. Kita tk hrpkn minta maaf, tk minta pun awk hntr order tu td, tk mrh ataupun maki awk tp the way awk ckp tu, mcm awk tk brminat langsung utk ambik tauu order cust awk. Sumpah...

04/05 Dining in around 9pm the queue like super long but the counter remain 1 to operate, that’s fine & the worst after queue an hours once manage it’s my turn worker told me fried chickens sold out! Seriously I’m totally understand it’s not easy to handle big crowds during public holidays, it’s the work attitude! Workers face expression is like fed up working during public holidays, don’t care about the super long queue just handle it extreme inefficient way with super slow motion, dining areas is messy & dirty! I’m feeling like queue at 4th world country level. You are disappointed me seriously, end up I’m take my dinner at McDonald’s, super big crowds but I manage get my foods on table...

The cashier in red shirt is not very helpful. A pregnant woman waiting in line and u ask her to order via machine when she already queing! Then when there is customer, u take their order while the pregnant woman still ordering from the machine. The order also take a long time when other’s people order already settle. The honey butter also look burnt not like usual. Since the order took ages, i ask for take away and with annoyed face, she did it but while slapping the paper plate unsatisfied while the customers are looking. I’m not sure why there is not guidance in how to serve the service towards customer here eventhough there is lots of complains. Overall, won’t repeat buying...