TAO — Restaurant in Penang

(Jan 2023 review)

Visited this restaurant again, price has up, RM 98 now. Service worse, ordered a lot of food and only served 60% of them. I believe this is their strategy to let you wait and feel full.

Last call @ 9pm, we’ve stopped ordering and sitting there chit chat since it’s a gathering. Our 2 hours has reached, they started to ask us go home else they going to charge double. (I mean obviously we can’t order anymore and there is no next customer waiting for our seats, right ?)

Haha, I wondering how they can survive until today with such pricing. Food quality and portion has reduced too, no longer worth the price. Not recommended.

(2021 review)

Was a regular customer to this restaurant, past few times visits were completely fine and satisfying, until today (Sunday, 7pm) when we decided to bring the family come for dinner. Unexpected disappointment.

What’s still good: The speed of serving The attitude of staffs

What’s totally NOT GOOD: Understaff, half of our requests were not fulfilled, they forgot it.

Ready-to-serve areas (Drink/Dessert/Soup/Rice) are not refilled although habis. Orange drink habis, not refilled. Ice cream left 2 favours only, chocolate and coconut are not presented. Fishball Tomyam soup, left soup only, fishball all habis. Onion fried rice we tried to order, were told to get it from the floor, but… same… habis also.

Few ordered items were missed out / ignored. Nevermind, we order again, being missed out again. Okay, last round of ordering before we leaving, ordered about 5 items, waited for 15 mins, asked the waiter to double check. We’re told “your table don’t have any outstanding orders”

Conclusion:

I will still visit this restaurant in future, maybe off-peak season. And hope the foods will be...

Deteriorating Quality and Service at Tao auto city.

I regret to inform you of the disappointing experience I recently had at your restaurant. Over time, I've noticed a significant decline in several aspects that were once commendable.

Firstly, the menu choices have dwindled, offering fewer options for patrons. Moreover, the quality of the food has noticeably deteriorated, leaving much to be desired. It's disheartening to see the decline in both variety and taste.

Additionally, the lack of renovation and maintenance over the past decade has become apparent. The ambiance feels dated and neglected, failing to create an inviting atmosphere for diners.

Furthermore, the workforce composition, primarily comprised of foreign employees, poses communication challenges and results in subpar service. It's evident that manpower shortages have further exacerbated the situation, leading to prolonged wait times and diminished customer satisfaction.

The presentation of the food has also suffered, with standards consistently falling short of expectations. As a loyal customer, I implore the management to take decisive action to address these pressing issues. Without swift intervention and concerted efforts to improve, the restaurant's future appears bleak.

In conclusion, I sincerely hope that management will prioritize revitalizing the restaurant to regain its former glory. Failure to do so may result in irreversible consequences, including the unfortunate...

Has been a regular customer since a few years back.

Service quality has been going down noticeably for every time i visit the restaurant ( i assume many customers do face this issue, they just didn't voice it out ), but today incident will probably make me stop visiting their shop until they make improvements ( well, i doubt, will they ? )

Price - Good ( Has been up gradually but still acceptable, since inflation is to be factored in )

Overall food quality - Good

!!!! BIG BUT !!!! (This alone can put off majority customers)

Salmon Sashimi quality - Borderline Terrible

Service - Surely Surely Terrible ( There is “no star” option, so a star is the minimum i have to give in order to comment ) Their service and ( tactics perhaps ? ) don't even deserved to be rated a star !

Super impressively slow serving time, 5 pieces of salmon sashimi for 4 persons? Thats 25 minutes wait time for you. Restaurant at that time has little to no customer, management done it on purpose, i suppose ?

Please don't be in this business if you want to act like this. We, customers, are not demanding the restaurant to be top notch in service, we are sane enough and have clear mind to understand what we pay and we don't expect you to give us the best service in town.

But done it on purpose ( slow serving ) is NOT GOOD, unethical as well. Please behave as you used to be, we customer will be more than happy to visit and support your shop.

I am disappointed with your...