Pizza Hut Restaurant Kampar — Restaurant in Perak

They didn't allow upstairs dine in, probably just lazy and it's so unreasonable. Couldn't order at the counter and made us fo through so much trouble with qr code. What is someone without knowledge on phone comes in? I bet the service here wouldn't even bother helping anyway. The worker was playing with handphone right in front of us and had zero manners even my dog could be more respectful and more tolerable. The knife is also as blunt as the people working here. I had to use it as if I were using a rock to cut pizza. 💀 Definitely so different from my childhood visit, never coming back because I would rather go to DOMINOS. Even needed to pay service tax... Where was...

Even your shop busy, but there is better way of handling your customers. Is not like we cannot understand. But waited almost 25 min for a pieces of cake for dessert is unacceptable. When attempt to ask, your staff (short lady) at the counter being so unfriendly. Not sure if they forgot my order?not even receive thank you or sorry. Very poor customer service. By the way, pizza taste just ok but carbonara tasteless & over cooked. Left the property upset, not with happy tummy & not worth for money...

Ordering a curbside pickup, ETA 5.36pm, we know it is estimated time only but waited 1hour+ longer than the estimated time, not sure whats taking them so long, in website my order is still in oven. I try calling kampar store but no number available, ended up calling the main hotline number, saying they will call the restaurant. However, still waited another half an hour, quite fed up, ended up going inside to ask with totally unpresentable clothes of choice as we ordered curbside pickup. Totally kill...