Baker's Cottage Damansara Damai — Restaurant in Petaling Jaya

Very disappointed with the service here. No staff at the counter. The staff were at the back while i waited at the counter and they just noticed after few minutes. No welcome greetings as soon as they see a customer and didnt say sorry for making me waiting.

The staff didnt even smiling when took my order. She didn’t even say thank you when giving the receipt and cakes. This behavior made me feel unwelcome and disrespected as a customer.I kindly request that you address this issue with the staff and take appropriate action.

Also please update your cake chiller. Dont display the cake tag when the items are not available. It will confuse the customer.

So far the food and cakes are good. But the...

The payment process is quite slow. For instance, there are times when a customer places their items on the cashier counter but continues browsing or choosing other products. Instead of processing the checkout for the next customer in line, who may have fewer items, the cashier waits for the first customer to finish. This isn't very efficient for me. Additionally, the bread spoils quickly. For example, I purchased bread on the afternoon of September 1, 2024, with an expiration date of September 4, 2024. However, when I wanted to eat it that night, it was already mushy and smelled strange, as if it had spoiled. Overall, I haven’t had a good...

I ordered from your restaurant online through grab and was shocked to find that your chicken nuggets smelled terrible and tasted really off, it feels like they were old or spoiled. My son ended up vomiting not long after. I tried them myself, and they tasted completely wrong. Disgusting.

This isn't just bad food, it's a serious health risk. I’ve already called your restaurant and asked that you check your stock and look into this properly. Please take this seriously.

Food safety should be your top priority. I hope you investigate this and make sure it never happens again. Thanks...