Burger King • PJ Old Town — Restaurant in Petaling Jaya

On 12 May, 2025, I redeemed my Touch n Go e-wallet ice-cream with an order of Angus Burger set and Banana Pie. I was told to scan the QR to redeem the voucher. After having done so, I was told to scan again to make payment but was told it could not be done. 2 Counter staff told I to pay with cash instead. I did. Staff returned a fistful of 5 sen coin as change which I rejected. Since the bill was at RM27.10 where I initially paid RM28 in cash, I told the staff to return RM1 to be replaced with 50sen ie payment of RM27.50 - Was told only 5 sen coin change available. I rejected the offer. She kept quiet and wanted to keep the change, leaving I standing at the counter, staring till I had to open my mouth to ask for the change. She took my new, gold 50 sen coin to the back of the shop and returned about 10 minutes later with the new 50 sen coin swapped for an old silver, larger 50 sen coin. I have also lost out on my TOUCH N GO points for not making...

Dear Burger King Team,

I am writing to express my frustration with my recent visit to your location. I experienced a significant delay, waiting for over half an hour, and noticed that the staff seemed to be taking an unusually long time to pack orders. Additionally, other customers and I were very disappointed with the service.

It appears that the store was severely understaffed, and it seems that the current roster was not sufficient to handle the volume of customers, especially if other staff members were on leave. This situation led to an overall poor experience.

I strongly recommend evaluating your staffing levels and adjusting your roster to ensure that your store can operate efficiently during busy periods. Running a business with minimal staff is not sustainable and affects customer...

This is my first time coming to burgerking.Need to improve on service the way the staff had no smile on face and should know about the menu.Went yesterday to get some burgers then when ask about a specific menu the staff was like 50-50 not knowledgeable about the menu.Manager not to be seen at first to explain the menu only saw the manager when came to collect the food.The girl staff had no smile and there was a guy at counter.I am writing to just let your management know that when customers come in a restaurant they need to be served politely with manners.With no any double standards regardless of how they are dress and even its just fast food.Service needs to be fair and staff and management should be trained to handle things following all measures of your...