Starbucks Damansara Avenue DT — Restaurant in Petaling Jaya

Baristas here are very good. They don't ask you if you want anything else to order. You tell them what you want, they immediately prepare it. Leaves you hanging around the counter. You need to order other items but no one behind the counter cares. Finally, after a few minutes, the person that takes your order asks you for your good name on the paper cup. When you want to order other items, you will be asked to pay at the next counter. They then take your additional order and then gives you the bill. Here comes the best part. The second order arrived first. Again, without even notifying you that you need to wait for your first order (fresh brew coffee), they leave you waiting until you need to ask where is your first order. This is 10 minutes later. After that they tell you please wait. All this happening when they had 9 crew members behind the counter and only 2 persons ordered before me. Thank goodness I wasn't in a rush. Kudos for the best customer...

I walked in to order a cup of latte, took them 30 minutes to serve the drink. It's FMCO and there isn't an overwhelming amount of customers. But barista is not making the drink according to the customer sequence, he chose the cups to his liking. Saw him cast my order to another table and moved on with a late order (compared to mine). Until another barista came forth and ask me what's my order because I've been standing for 20 minutes. When they start to make my order, they slowly proceed to everything, unlike other places when they realize they're late to attend, they speed up in hopes to recover some time. No, they didn't. They just show a really negative attitude, slow to everything. I enjoyed the drink but not the service, it's pretty bad, and this isn't the first time this happened, therefore I decided to...

On 11/3, drive thru, attend by staff name Leya. When she try to promote other stuff like to put cream or whatsoever seems like she reading the question. But i am okay with that.

Then, my mistake for not to say to her that I was gonna redeem voucher during ordering. This due to, I just realized I have the voucher when wanted to pay via the apps. I was reprimanded by her that next time I should tell first to redeem the voucher when ordering. I admit the mistake. I am apologize but the apologize was ignored. Then, I ask her again, does my apologize is not accepted? Only then, she just response to it.

I believed I was served not in good way and its...