Secret Recipe @ Vivacity — Restaurant in Sarawak

When I arrived, there were 2 families. I ordered on 1:35, they sent my drink on 2:10 & my food was nowhere to be seen. Decided I had enough at 2:15 & asked the staff how much longer my meal is going to take. She answered that only the dressing is left but I know she's lying, I told her I'll just take away then since it's taking way too long. Immediately went to the counter to pay & the team leader was there playing with their phone, asked me where I sit & whether I want to pay. The previous staff came & explained the situation, the team leader asks me to wait & go to the kitchen to check the status of my food & guess what? — the food is not ready yet (probably hasn't even started on it at all). I lost my patience, said I'll cancel the food & only pays for the drink.

1. It's basic manner especially if you work related to selling foods/drinks — to inform your customer that the food will take some time.
2. None of the staff tried to inform me, instead they avoided me & instead went to the family customers to assist them.
3. The team leader should've play the role & supervise the teammate to ensure they're working & everything is going smoothly.
4. Don't lie to customers, if food is not ready then be upfront, if you forgot then say it. But don't lie on small stuff like at what stage of preparation the food is.

Very upset with this experience, I know I came alone but that doesn't mean you can ignore my order, although my order is small I'm still gonna contribute my money for the foods & drinks.

Hopefully the upper management can take this matter seriously, at least remind your staff the importance of adab 😒 used to be my fav branch but definitely won't come to this...

Heads up to the management.Food was great , coffee is nice but unfortunately the female staffs have no common sense and gedik ya tuhannnn.2 of the staff try to flirt with customers next table to us..obviously. They are playful and talk too loud.Idk its their rest time or what,,all of them sitting at the private corner (long table) and i can see one of the female staff kind of give head massage or whatsever to male staff. When we want to proceed with payment at register,the staff clipping her finger nail with poker face. Danggg. Inside receipt,stated there FOC sticker but she didnt give it to me. The cashier name in the receipt is Mieza but idk its her or not.After relocate to Level 3,service is worst. The only staff maintain her proffesionalisme is non tudung and wearing glasses.Kudos to her.She is the one taking our order.

Note : As for now,SR Serian is the best. Polite staffs

Dine time : Monday...

I am one of cheese cake lovers and i loved to visit any branch of Secret Recipe in Peninsula or West Malaysia.Here in Vivacity branch in Kuching,Sarawak is one that i like because of the white chocolate macadamia,cheese cake,blueberry cheese and others so yummy.This place was a good cozy environment,look cool and feels comfortable and privacy.For those who want to having a date or searching for a great food and desserts you better try this place.Also after that you can going somewhere around the Vivacity mall for shopping,or watch movie,or karaoke time.The service is good.Time waiting is around 10-15 minutes.The food presentation and the taste is good just like in the picture.Must try this menu the Secret Recipe Special Geprek and i tell you it’s spicy but nice,and add on three layer tea ice RM3.The price also quite reasonable and sometimes they have new menu with...