Baker's Cottage Puncak Alam — Restaurant in Selangor

Food - depend on what you want.. I have taste many types of food here..

Nugget : all Nugget with orange color outer layer r not tasty.. I have try same one at baker cottage at Banting, same taste, no good..

Donut : kinda good.. I cannot complain anything about it..

Cake : Very good and affordable (rm6.90 per slice).. Taste as good as "Secret recipe".. Plus, "Secret Recipe" price keep getting expensive each times, they make others bakery shop increase their cakes price too.. Kinda happy to see this price.. Even at pasar malam cake (kosong/no cream inside) sell for RM5 per slice..

Bread : Same taste other bakery shop, average, not too good and not too bad.. Variety type of bread? No.. Not many type of bread.. less than 10..

Service - well, all bakery shop I see are making offer during closing hours.. This shop close at 10pm and when I arrived at 9pm, NO Offer/Discount like buy 3 bread for Rm10 something like that.. So, if you waiting or looking for discount like others bakery shop here, don't.. Discount are not exist here..

Note: they even put expired date on cake.. kinda nice.. Most shop not...

Pukul 11.23 A.M , saya dtg utk membeli 2 ekor ayam & 4 ketul sosej.. Masa buat pembayaran staff di cashier beritahu ayam akan siap dalam 40min.. Lepas saya dtg balik utk ambil ayam staff di cashier beritahu lagi 15min sebab nak packing (jawab dgn nada kurang ajar).. Kemudian saya tunggu lagi didalam kedai tersebut dan selepas itu staff yg sama juga beritahu saya lagi 15min dan saya terus tanya knp lama sangat walhal sudah beritahu dlm 40min sahaja. Saya dah lah lambat nak jumpa client. Kalau rasa tak tahu estimate masa boleh tanya kitchen sebelum memandai-mandai bagi estimate time sendiri. Kemudian bila saya persoal berapa lama lagi nak tunggu?. Cashier tersebut buat muka biadab dan diam tak menjawab persoalan saya. Dan saya tanya lagi sekali soalan yang sama dan cashier tersebut terus kebelakang dan mengadu cakap dgn kitchen beritahu “perempuan tu bising bising sbb ayam lambat memekak dari tadi”.. Dan lepastu salah seorang kitchen staff dtg jelaskan dkt saya dgn lebih detail dan saya beritahu JANGAN MEMANDAI ATAU AGAK-AGAK BILA BERI ESTIMATE TIMING PADA CUSTOMER SBB BKN SEMUA CUSTOMER ADA MASA LAMA UTK MENUNGGU.. Jika ckp 40min so means 40min lah, jangan bagi anggaran yg tak betul . Sbb ada org kejar masa dan dah anggarkan masa utk urusan lainnya. Dan selepas 15min saya dtg balik untuk ambil 2 ekor ayam yg saya beli dan staff biadab tu nampak saya dan terus hentak-hentak tray & penyepit roti dkt singki dan pandang dgn muka yg biadab kepada saya . Tolong educate staff di cashier supaya jangan kurang ajar dan biadab dengan customer .. Saya tanya soalan dan bertanya dgn nada yg baik dan tidak menengking-nengking staff tapi staff di cashier tu sangat-sangat kurang ajar dan kurang didikan. Tolong ajar staff tentang customer service & how to handling customer issue. Have some common sense dan jangan rasa diri sendiri betul. Mana-mana staff di outlet tersebut langsung tak berikan perkataan maaf walaupun satu kali. Dan malahan membuat seperti saya yg salah walhal staff tersebut yg memberikan info yg salah sampai saya lewat temui client saya. Bila berkata tentang masa menunggu sila tunaikan nya. Kalau sejam kata sejam , kalau 40min kata 40min.. Kalau awal2 cakap sejam masa saya payment mesti saya tak nak beli sebab saya ada urusan lain dan kejar time . Saya sangat kecewa dengan sikap kurang ajar seorang staff iaitu yg mengambil order saya dengan buat muka biadap kepada saya, bercakap bertanya pada dia dan dia buat bodoh tak menjawab soalan saya walaupun dia didepan saya masa itu dan saya tahu dia sengaja tidak melayan soalan saya . Sangat kecewa sikap biadab mcm tu bila bekerja dibahagian hadapan dan sebagai cashier. Saya customer tetap baker cottage dan sentiasa membeli ayam di baker cottage di kebanyakkan outlet dan ini kali pertama saya berhadapan dengan staff kurang ajar mcm ni. Sangat memalukan dan tidak profesional . Sila ambil tindakan sewajar nya terhadap staff yg kurang ajar tersebut. Tidak layak untuk duduk dibahagian hadapan dan melayani customer kerana sikap biadab dan...

This would be the hardest review I've even done. The service and the product sold have mixed feeling reviews. 1st the service. Just 3 customer and the service quality would suffer. You can't get thier attention to ask about pricing or produce. Can't blame thier commitment. But could use a bit of awareness. As for the products... Nothing to shout about really. But I was expecting more from thier ice cream cake. I ended up with popsicle cake. Prices are expected. Store was a tad cramped. Maybe that's why 5+ customer would make it crowded. Sells baked goods from bread, cakes, cookies even chicken. There's a coffee vending machine here incase you have a craving. Parking is ample. Don't see this store competing with King's though. Can't figure out what's it's...