Burger King KLIA Terminal 2 (Level 2M) — Restaurant in Sepang

Dear Burger King Malaysia,

I would like to lodge a formal complaint regarding my unpleasant experience at the Burger King outlet located inside the KLIA2 boarding area.

When I wanted to order food at the counter, there was no staff attending. I then proceeded to use the self-ordering machine, but there were no order number slips available. I selected the “Counter Cash Payment” option and went to the counter.

I informed the staff member, SIVAPRIYA, that I wanted to make payment. She simply told me to “wait.” I waited for almost 15 minutes, and when I asked her how much longer it would take, she repeatedly responded, “Can you wait?” three times. When I asked whether my order would not enter the system without payment, she confirmed, “Yes.”

If the order cannot be processed without payment, why did she not assist me with the payment immediately? I requested to speak with a manager, and about one minute later, a male manager came out and processed my payment. Only then did he inform me that cash payment was not available, and I needed to reorder at the machine again.

Do you know how much of my time was wasted due to this poor handling? Staff member SIVAPRIYA displayed a very bad attitude, looked completely uninterested in her job, and treated other customers without a smile as well. The male manager also showed no sincerity and offered no apology for their behavior.

I sincerely urge Burger King Malaysia to take this matter seriously and provide me with an...

Burger King at KLI2 falls short in numerous aspects, making it an unsatisfactory dining experience. The counter staff displayed a consistently rude attitude, coupled with poor service and an unwarranted air of arrogance. What's even more alarming is the hygiene concern witnessed during my visit – a staff member handling orders with a bleeding finger and without wearing any gloves. This not only compromises the safety of the patrons but raises serious questions about the establishment's commitment to hygiene standards.

The overall service quality reflects a lack of professionalism and disregard for customer well-being. It's disconcerting to witness such blatant negligence, especially when it comes to food safety. Urgent action is imperative on the part of Burger King management to address these glaring issues. The health and satisfaction of customers should be a top priority, and such lapses are unacceptable.

In light of these concerns, I cannot recommend Burger King at KLI2. The subpar service, rude staff, and the evident hygiene lapse create an unpleasant dining atmosphere. Potential customers should be wary of these issues, and I hope the management takes immediate and decisive steps to rectify these shortcomings for the sake of both customers and the reputation of the...

Where "Dine-In" is a Self-Service Adventure

Ah, the joys of international travel—where every airport fast-food stop turns into a cultural immersion experience. At Burger King in Kuala Lumpur’s J Wing, "dine-in" takes on a whole new meaning. Apparently, in Malaysia, "dine-in" means a personal workout routine: juggling your luggage, balancing your expectations, and learning that no one’s bringing your meal to you. Instead, you’ll be serenaded by the delightful buzz of your pager, alerting you to the fact that your DIY dining experience has just begun.

So, you heave your carry-ons back to the counter, collect your tray, and head back to your table, a little wiser and a lot hungrier. But the fun doesn’t stop there. The crowning jewel of the adventure? A Whopper so generously seasoned with salt and pepper that it could double as a spice challenge on a reality show. You might want to pack an extra water bottle (or two) just to get through the layers of flavor assault.

In short, Burger King KLIA: come for the burgers, stay for the unexpected cardio, and leave with a new appreciation for what "dine-in" can mean around the world. Truly, this is...