McDonald's Taman Equine — Restaurant in Subang Jaya

I came in for lunch around 1.25pm on 10/12/2020 with 3 of my friends. Each of us have different experiences. I came straight to the kiosk to order and i selected to send my order to my table. After the receipt came out, the staf in purple outfit take it and gave it to the service counter. And i just waited at the table for my order to show up meanwhile waiting for my friend to finish ordering. After awhile, all of them get their order earlier than mine. I came back to the counter and spoke with the same staf in purple uniform. She asked me my receipt order no, but i dont have it as she already took it before i look at the number. She checked in the system and reconfirm my order, then she asked the staf at the back to prepare and she assure to send them to my table. And again my order still didnt show up. Then my friend came back again to the counter and again the staf said they will send to our table. By that time,all of my friends already finished eating and yet me still got nothing. One of the staf showed up and bring the wrong order. Dah lah lambat, salah pulak! Dissapointing! I've lost my patience as my lunch hour almost finish. I came back to the counter and i see there's not much customers in line, i straight away asked my order to be prepared now! I think maybe they lost my receipt, or already give them to other customer. For whatever reason, please arrange your staf accordingly. No one even realized that my order isnt sent yet. As for my friends, they complained that your beverages is almost tasteless and your carbonated drinks almost dont have that gassy taste, just imagine uncarbonated sprite will taste? On our side as your customer, we do hope u improve tremendously next time we visited your...

The worst service I ever had from McDonald's 🙃 Before this if they forgot something they will serve and give more BUT NOT FROM THIS MCDONALD'S EQUINE PARK! We ordered K-Hack cara zizan razak Chicken and else on 3rd of August at drive thru but when we arrived home there is no korean sauce as it should come with the chicken, so we called and kindly ask for the korean sauce. They said they will try to find a rider to send it to our home so we wait and not eat yet. After 9 minutes they call back and said there is no rider that available at that time so I can ask for other time. As a customer that always order food from McDonald's, I thought if I ask for other time even just the korean sauce I will get something as apologize from their "small" mistakes. But i just get the korean sauce 🙃 so I ask how will I eat this sauce? We already finish our chicken for past days. Is there nothing else you can give to us ? The staff who on duty on drive thru called the manager even I don't ask for a manager to talk to. The manager also said they just promise to give the sauce ,nothing else. Just like that. Did they think I just come and drive just for the korean sauce ? Our receipt they already take it back 🙃 I already report on McDonald’s official website. PLEASE I hope I will get a GOOD & FAST response from your...

Been experienced with their party package, before the P-day communicate thru whatsapp with event PIC, everything said okay, can do but when we approach on the P day, decoration, f&b are not ready, ask staff about the party stuff they question back, we thought booking @ 1 hour later, show them the confirmation message was right time just 5 minutes we arrive early, the arrangement from staff we are not satisfied cause they not following what we been discussed earlier from whatsapp, we choose the 1.5 hour to get the party room, would like to extend for longer time staff replied they are next event been booked but actually there are no next event at all, we been sitting outside area after 1.5 hour reached, then another 1 hour from outside area able look into the party room, it was empty...

MCD, please train your staff well for the services, you had valuable venue for the party services to increase your sales, but your staff services was pulling your rating down, rate 1 star actually I dont think they deserve even 1, and most of the staff do not understand english, what century I fall...