Mixue Sri Serdang — Restaurant in Subang Jaya

I believe that treating customers well is essential in the f&b industry, starting with a warm greeting and a cheerful welcome, which reflects professionalism. However, during my recent visit to the Mixue outlet in Serdang, I encountered a concerning situation. A young employee, approximately 19 years old, displayed a lack of proper customer service etiquette. Her arrogant tone and dismissive attitude towards customers were inappropriate and unprofessional. It is important to remember that customers, who are spending their hard-earned money, deserve respect and courtesy.

Additionally, I observed a significant hygiene concern: when serving ice cream, the staff did not wear gloves or any form of hand covering. This lack of attention to hygiene standards is alarming and needs immediate improvement to ensure safe food handling.

I hope that management will take this feedback seriously, as customer treatment should be a priority in any restaurant. A humble and respectful attitude from all staff members is essential. Many others have shared similar concerns regarding the professionalism of the crew, so I urge you to address this issue promptly. Thank you for your attention to...

Mixue taman sri serdang was nice. Overall friendly staff, good attitude staff except for this one lady staff....I went to Mixue 2 days ago and this one staff lady very rude. She even gave me side eyes for no reason? No respect at all..I am disappointed for this one staff. Where is management team? Why don't the management team take action to this one staff lady? She's being so rude to customer, no smile, not welcoming customer to buy any at mixue??? and this is not my first time here. I've been to Mixue other outlet also but they were so nice, and I am kinda shocked, saw this one staff very rude. No manners and being so disrespectful towards customers...I heard the other staff called her name by Sara if I am not mistaken... management please take actions...

The customer service is insane 💀 the manager really need to hire better workers. Recently, I ordered a drink tgt with my friend group and as it was my turn to ask for a drink, I talked normally with a slightly softer tone, and this one Malay female cashier with mask raised her voice out loud for no reason. Like, I know you're not that deaf?? Also, when our drinks arrived, they got our orders wrong. But of course, everyone made mistakes, but another Malay female worker was giving that unnecessary attitude??? Like ok, I know you're tired from working but you're supposed to act professional, and it's ur own fault for mixing up our orders. Lower your tone to customers bru 💀 you're not even working for the government to be...