Jacob's Brew Café - Pay It Forward — Restaurant in Marsascala

(Edited) My girlfriend and I visited this cafeteria, hoping for a pleasant dining experience. I opted for a meal that included free-flowing drinks. Before ordering, I made sure to clarify with the staff if this meant unlimited refills, and they confirmed my understanding. However, things took an unfortunate turn when, after consuming only four drinks, the waiter/owner approached me and accused me of sharing the free-flow service with my girlfriend. Their argument was based on the fact that she took a sip from my cup to taste the drink. I tried explaining that it was just a brief taste test, but the owner insisted that consuming four drinks during breakfast was excessive. While I understand the technicality, and I'm not particularly upset about the additional charge (although three euros seemed steep for just a few sips), what truly disappointed me was the manner in which the owner addressed the situation. I left that day feeling scolded and disheartened, despite my initial intention of enjoying a pleasant time. It was an overall unpleasant experience.

The following day, we decided to give the cafeteria another chance. This time, I ordered waffles and was served two clearly store-bought, low-quality waffles that were severely burnt. Although they replaced them upon my request, charging 5.5 euros for cheap, prepackaged waffles still felt like a significant ripoff in my opinion.

Considering my experience, I cannot recommend this place to others. The combination of being lectured and spoken to in an unpleasant manner, along with overpriced and subpar food, left a negative impression on me.

Edit: Reply to owner:

I acknowledge that my partner didn't officially order any drinks, but she did taste them, as you mentioned in your reply. Hence, the €3 charge. However, my primary concern lies with the manner in which you addressed the situation. It was your approach and tone that left a negative impact on me. While I understand the need for an additional charge due to her brief sampling of the drinks (even though it was just a couple of sips), it was the way you handled the situation that disappointed me the most.

Regarding the replaced waffles, I only consumed a small portion of one waffle (approximately one-fourth or one-third), considering I received two waffles. Just imagine if you had charged me extra for serving burnt waffles, which I presume you purchase pre-made from a nearby store at a fraction of the price you charge your customers. That would have been truly unreasonable.

In terms of revisiting your cafeteria, we actually only went there twice. The second time was purely because we were enticed by the appearance of your desserts. However, it turned out that you simply serve cheap, store-bought waffles that are preheated. This was quite disappointing.

I must admit that your place has a pleasant ambiance and is situated in a nice location. I believe that you treat other customers with respect and kindness. I genuinely hope that you won't handle anyone else's experience in the same manner as you...

Jacob's Coffee in Marsaskala is a delightful café that encompasses everything one would hope for in a cozy, community-oriented establishment. Having frequented this café on numerous occasions, I have come to appreciate the warm ambiance, nice food offerings, and the commendable community involvement exhibited by the family running the café.

Nestled in the heart of Marsaskala, Jacob's Coffee exudes an undeniable charm that captures your attention from the moment you step inside. The café's cozy interior creates a welcoming atmosphere that invites you to relax and enjoy a delightful café experience.

When it comes to the food, Jacob's Coffee truly excels. Their selection of sandwiches and sweets is simply divine. The breakfast ciabatta, in particular, has become my go-to morning indulgence. Every bite is a burst of flavors, with the combination of fresh ingredients and expertly crafted ciabatta bread creating a mouthwatering sensation that kickstarts my day perfectly.

For tea time, I highly recommend trying their scones with cream. These delectable treats are a true delight, with their flaky texture and subtle sweetness complementing the smooth, velvety cream perfectly. It's a heavenly combination that satisfies the cravings and makes tea time an absolute pleasure.

Beyond the exceptional food, what sets Jacob's Coffee apart is the genuine care and commitment they demonstrate toward their community. The family running the café goes above and beyond to contribute positively to the local area. Their efforts are commendable, and it's heartwarming to see a business that actively engages in community-driven initiatives. By supporting Jacob's Coffee, you're not only enjoying fantastic food but also contributing to a business that genuinely cares about the well-being of their surroundings.

The friendly and attentive staff at Jacob's Coffee further enhance the overall experience. They always greet customers with a warm smile and provide excellent service. Additionally, the prices are reasonable and offer great value for the quality of food and service provided.

Jacob's Coffee is more than just a café; it's a place where delicious flavors converge with a genuine sense of community spirit. Whether you're looking for a tasty breakfast, a delightful tea-time treat, or simply a place to unwind and enjoy the company of friends, this café exceeds expectations. I wholeheartedly recommend Jacob's Coffee to anyone seeking a memorable dining experience that not only delights the taste buds but also supports a local business that gives back to...

How do you describe Jacob's Brew Cafe in one word? Home.

That's how I felt after my first visit for breakfast.

I found it on google before arriving and added it to our list of places for coffee but boy, it has more (and is more) than coffee.

From a proper English breakfast to sandwiches, and toasties, we tried a bit of everything every opportunity we had to eat there. But the best part of Jacob's Brew Cafe is the mission of the owner Sarah.

Her love for her son Jacob (and her family and Malta) came through with the sheer joy and love she exudes. Her smile could light up the sky. She made us feel welcome in an instant and took time to get to know us, share some of her story, and give us some great tips on where to go during our time in Malta.

While the food and coffee were delicious, the best thing about Jacob's is his mom Sarah. She makes you want to live with joy and remember that that's what life is all about.

love from...