I was at this restaurant for the first time this week and I had a four cheese pizza which was perfect and i decided next time I will order through wolt for delivery.

I have already read stories that pizzas delivered are not of the same quality as pizzas consumed at the same restaurant but it never happened to me. However, yesterday evening I ordered the four cheese pizza through Wolt. The pizza was delivered after 70 minutes instead of 36 as planned by the application but that was not the major issue. When I opened the box I discovered that pizza size is significantly less than the one I had at the restaurant and you can see there are big gaps inside the box. Moreover, the cheese was not properly spread and some parts of the pizza were dry. So the pizza was not a true four cheese pizza. It was one cheese on the edges and four cheese at the center. So it was a double miss and I felt like I am having a smaller meal than I had previously at the restaurant. I felt it is not fair and that they are taking advantage of the fact I am paying in advance.

I had called them before delivery to complain about the delay. Although I was calling after 70minutes, the lady on the phone told me the pizza was programmed for 40 minutes and it could take a bit longer. Given the gap of 30 minutes I considered the phrasing " a bit longer" as lacking honesty and I was upset about that. The lady keeps talking and talking and drowned me with such a lengthy story just to avoid getting to the substance and preventing me reacting. Then when I became more assertive, she accused me of being rude.

Second time I called I had the same lady and again she tried to divert the speech about the quality of the pizza by reminding me that I was rude to her and it is because of that that she is not going to refund the pizza. She thinks she is the master of the universe and that she is having mercy on me for making a refund. She did not accept any of the comments I made above about the quality of the pizza though I told her my experience was different at the restaurant. She diverted the issue by saying that the Chef is the same, all their pizzas are of the same size and no one complained about pizza this evening. You can see how irrelevant her reply was. So what if the Chef is the same Chef? Doesn't he make mistakes? Though she had the picture posted in this message she dismissed my complain. You can check photos on the google account of the restaurant and you can see pizzas in a box that fill the box properly. She refused to listen to that argument as well and interrupted me. If I had a problem with the pizza why does it have to be validated by other clients experience in order for me to be right? She used the satisfaction of other clients to diminish the importance of my what I was saying, which is unprofessional as an approach. She was speaking arrogantly and told me several times I was rude and threatened to stop the conversation. She completely lacked a sense of service, she was confrontational and even when I stopped speaking and told her I was listening she kept saying I am shouting at her. Although I did not mention I was calling for a refund, she kept saying she was not going to give me a refund. This demonstrates that her speech was biased and I explained to her that what I want is to make her admit there is something wrong. She then said it happens that she makes a refund but for me she is not going to do it because she did not like my attitude. This confirms she is making it personal and she is not professional. I felt I am talking to someone with a street culture, not someone holding a responsibility in a touristic place. What an amateurism!

I hope life will give this kind of people the lesson they deserve. But I guess they won't be able to see they are getting a lesson. May be this would be their punishment, to be victims of their own denial.

Conclusion: this restaurant is evil. If you have a pleasant time there it is just because you did not challenge them. However, the slightest encounter will give you a feeling of disgust.