We make the drive to this place as it’s the only restaurant that offers gluten-free pizza. We’ve enjoyed your food on many occasions, but this weekend, we had an experience that makes us reconsider if we ever want to return.
Firstly, after ordering our gf pizza takeout, we were not allowed to sit inside to wait (DESPITE THE FACT THAT THERE WERE MANY EMPTY TABLES). We were told we had to wait on a tiny bench outside, in the cold, like LEPERS.
Is your PAYING customer who orders your takeout worth less than the customer who dines in? Are we both not paying the same prices? Management ought to respect their clients more since it is WE who enable you to continue to run your business. Had no tables been available, the request to wait outside would have been reasonable, however there were around SIX empty tables to choose from.
Once we received our takeout and were back home, shielded from the night chill we were made to endure at the behest of your snippy employees, we discovered that the bottom of each of our respective pizzas was covered in black soot- implying that your ovens are NOT regularly cleaned. Cleaning an oven of this nature is not time-consuming or difficult and should be standard practice in ANY decent establishment.
Also, unlike other gf pizzas we’ve enjoyed from your restaurant, these ones were UNDERCOOKED and we both were left with stomachaches and acid reflux. This had not happened with your food before. I always chose your food not only because of the gluten-free option, but because of the quality. The quality this time around, however, was NOWHERE to be found.
Lastly, the last two occasions we dined in and paid with card, we were asked how much we wanted to tip. We explicitly said the percentage we wanted. And not once, but TWICE, we later learned that the waiter had chosen a higher percentage WITHOUT our consent. This is THEFT and DISRESPECTFUL to your customers.
I would suggest the owner (or whoever is in charge) to have a serious conversation with the employees or hire new ones altogether. Customers should not be subject to such rudeness from your members of staff. This kind of blatant disrespect will run your business to the ground.
We are very disappointed and unsure as to whether we should even return.
I hope this review will be helpful not only to prospective customers, but to management itself. Stability and consistency is key to keeping a faithful, content client base. Disrespecting and STEALING from your customers is NOT...
Read morePizza rocks. No doubt there. Salads could use some effort, not enough seasoning (salt) to bring out the dressing flavors. Grilled veggies and lamb meatballs are bomb. Don’t drink so can’t comment on the cocktails, wife had a house vino tinto that was fine. Tiramisu was dry, disappointing! All the right ingredients were there just not enough espresso or kahlua to soak the ladyfingers. Bummer. Staff mostly attentive, though we had to ask for more ice and napkins twice.
Some thoughts: dress the arugula (olive oil, lemon juice and salt) before putting on the pizza, kinda dry and flavorless on an otherwise perfect pizza. Meatballs and grilled veggies are awesome but both dishes need bread, sauced dishes need bread! So do salads. We asked for and received great bread from the oven for $3. I’ll pay that all day, just let me know and tell me. Don’t give me meatballs and no bread and then make me wait 5-6 minutes for freshly baked bread.
And then la cuenta. Couldn’t figure out why the menu numbers (all in dollars) should’ve been $72 even, but the bill showed $76.32 but exchanged after tax at $88? But menu said tax included? What the heck? And then it came through at $91 on the credit card? That’s not my bank because everywhere else down here is an even exchange, check to credit card. Not too happy about the charges here. If you say prices in dollars, charge me in dollars, but don’t mark it up at 20.20/1 and then run the credit card on pesos (which you obviously did for another 5%) Or mark up the dollars before adding whatever you did and then exchange to pesos. That’s just straight up stealing. Second restaurant we’ve been to since living here full time that has done this. Want me to pay in dollars, I will. Want me to pay in pesos but exchange the check at 20.20 to one, and then reconvert to dollars. Nope.
We will be back, but next time going to have a discussion about la cuenta if this...
Read moreOllie’s Brick Oven Pizza in Rosarito is hands down one of the best dining experiences I’ve had in Baja. The moment you walk in, the smell of fresh dough and the warmth of the brick oven set the tone for an unforgettable meal. The pizza is incredible—crispy, flavorful crust with high-quality toppings and just the right amount of char from the wood fire. The staff is friendly, attentive, and genuinely welcoming, making you feel right at home. Everything from the salads to the house-made gelato is top-notch. If you’re in Rosarito, don’t miss this place, it is a gem! Ideally situated next to Las Gaviotas. Check out our rental cabin nearby Big Bear. info in profile. Great pizza. pizza will feed 2 persons but if one if you is beast you should get 2. Decent size for inside seating....
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