Los Alcatraces — Restaurant in Jalisco

Really bad experience. We were planning to eat at Mr. Cream but the wait time was one hour so we decided to give this place a try. They took the order for the first of us to arrive ( we were a group of 9 ). About 10 minutes later the rest of the group arrived and they ordered their food. Only half of the first 5 people ordering first got their food while the other still waited for the food and the rest of the party did not even get the chance to order until 15 minutes later because the waitress was soo busy with other tables ( even though the restaurant was not full) At the end , only 3 people got to eat from our party of 9. One of our family members was an elderly person and we insisted to get her food first and that never happened . We were sitting at the table for about 1hour and we never got our food and only a few of us got drinks. Others did not even get the shakes they ordered. I feel for the waitress because he was so nervous and did not know what else to do but the manager was not pushing or helping to get our food done. We complaint to the manager several times but he seemed to be so bothered by the fact that we were asking for our food that he was kinda ignoring our request. We were trying to be patient at first but after waiting for an hour sitting with no food, it gets pretty irritating. We ended up leaving the place and the manager was very upset and started to give us bunch of excuses. We paid for the only 3 people that eat but the manager did not even had the courtesy to give us a discount or an apology for the horrible service. Funny enough by the time we had enough and left the restaurant empty stomach , Mr. Cream had plenty of tables available . I am giving 2 stars only because the 3 people that got the chance to eat really liked their food. DO NOT WAIST...

Wish this place was open more....we walked on the marina everyday for 8 days.....it's hours were random....closed during dinner and lunch....then the next day open for dinner....then only opened for lunch....2 days we saw it was open for breakfast only....our last day it was open for breakfast so we decided to try it as everytime we walked by and it was open, it was busy! So we had to try it!

We both had chilequiles with red sauce, and I added scrambled eggs on top....it came with beans and a roasted chili.

Everything tasted so good!

Good food, good service, fast and good views! Plus there was an...

Stopped by for breakfast, ordered an omelet and a machaca dish. Both were good. Unfortunately we orders a side of guacamole. Here’s where a nice experience was ruined. Both of the main dishes were right at 200 pesos. The guacamole however was 190 pesos. 190 pesos for what amounted to one avocado. The guacamole consisted of a smashed avocado with a couple chips and three slices of cucumber on top. So what’s my point? The food and service are good but stay away from the extras that are used as an extreme upsell. That one avocado worked out to cost us $11 bucks. Consider...