Starbucks Up Town Mérida DT — Restaurant in Mérida

This is my final review of this location in specific and Starbucks in general.

I really want to like this location in that it is the closest Starbucks to my Airbnd. But the place has once again become a breeding ground for biting insects, making it a rather uncomfortable place to linger for more than a moment.

I originally placed the blame on the location's management, but I am starting to wonder whether the fault would be better placed upon regional management.

This location seems to suffer from constant problems with the air conditioning as I eluded to in my earlier reviews. And I am starting to believe that the real issue stems from the inability of the regional manager to offer or allocate logistical support.

My company owned a liquor store at one point and we never allowed problems to lingers for more than a few hours. We obviously had far fewer resources at hand than a corporate giant such as Starbucks. But this location seems to suffer from consistent mechanical issues and/or poor decision making.

The other Starbuck location I frequent are located inside of Malls. So, I honestly don't know if they are the beneficiaries of better tangential support operations. But this location has now been without air-conditioning for more than a day at the point this review will post.

I honestly don't know why it would take a corporate giant that long to resolve such a simple problem and or why it has become a reoccurring issue. I also wonder whether other stand-alone locations suffer from similar problems.

I imagine that the location still does rather well in terms of sales. But I would be asking whether the location could do even better under a different regional manager if I was a member of the corporate team. These type of problems simply boil down to resource allocation and due diligence after all.

Perhaps someone has just become too complicit? I honestly don't know. But I do know that companies rarely grow unless they strive for...

Tuve una pésima experiencia con el personal de esta cafetería, hay un muchacho que es empleado, me discrimino, le hice una pregunta sobre mi pedido si iba a tardar y solo me barrio de arriba a abajo, me miró a los ojos y ni siquiera se digno a contestarme como si yo lo hubiera ofendido por preguntarle o como si yo no valiera la pena ni para dar una respuesta, dando pésimo servicio y atención al cliente, en ese local los empleados discriminan a las personas, y si así son los empleados así también es el gerente por qué no les da capacitación sobre atención y respeto a la gente y a los clientes, sufrí un acto de discriminación, prepotencia y altanería por parte de un empleado grosero. Muy mala experiencia en ese establecimiento! No regresare como cliente ni nada jamás, pésima experiencia., no cabe duda que la actitud altanera de un empleado hace que los clientes huyan y aparte nunca olvidare ese mal trato y mal sabor de boca que el empleado grosero me dejo de recuerdo! I had a terrible experience with the staff at this coffee shop, there is a young man who is an employee, he discriminated against me, I asked him a question about my order if it was going to take long and he just swept me up and down, he looked me in the eyes and did not even deign to answer me as if I had offended him by asking him or as if I was not worthy of even giving an answer, giving terrible service and customer service, in that place the employees discriminate against people, and if that is how the employees are, that is also how the manager is why doesn't he give them training on attention and respect for people and customers, he suffers an act of discrimination, arrogance and arrogance by a rude employee. Very bad experience in that establishment! I will not return as a customer or anything ever, terrible experience. There is no doubt that the arrogant attitude of an employee makes customers flee and besides I will never forget that bad treatment and bad taste in my mouth that the rude employee left me...

I wanted to buy a bag of coffee here. I stood in line for almost 15 minutes when there was only ONE PERSON in line ahead of me, when he was attended to, the lady just avoided me. Maybe it's because I am american? I don't know. She went even further then that and decided to attend someone who was BEHIND ME and came AFTER ME in the line. All I wanted was my bag of coffee. She did everything she could to leave the line and avoid me, and to come back and greet the other person in line. This location does NOT LIKE FOREIGNERS and you will be treated like trash if...