Central Central — Restaurant in Mexico City

First, we got there on time and the manager would not honor our reservation, with the excuse thar lunch patrons were still sitting down... at 9pm!

After I strongly complained, the hostess showed us to a waiting area, where I, standing 6'3", was offered a small stool next to my wife's high chair. We did not accept to sit there, and so the maitre d' came to see us and offered us to wait in a private room. That sounded great, until we got to a dark room, no music, no view, and when I tried opening a window, he said we were not supposed to, as this was a "secret" room.

After half an hour, we were finally shown to our table. Food was great, but the waiters were overwhelmed by so many Valentine's day guests that the service was horrible. It took half an hour more for us to get drinks. Another 20 minutes for our order to be taken. When our food arrived 30 minutes later, our order was incomplete. It took another half an hour for us to finally get what we ordered. Neither the manager nor the captain came to our table to ask how we were doing... no apologies were offered.

I asked for the bill, and 15 minutes after... nothing. We stood up and walked to the exit, talked to the manager, explaining how bad our experience had been and telling him I wanted to pay, but no one cared. He just said we should understand there was a big crowd and limited waiters. Again, not even an 'I am sorry'.

I've been coming here for 10 years and this WAS one of our favorites. Too bad we are never coming back.. not really worth the bad service....

One of the best restaurants in Santa Fe (and perhaps in all CDMX) in terms of environment, food quality and service. Went for an early lunch on a Sunday afternoon. We were the first customers there, so we got the full undivided attention of the staff. Shared a couple of appetizers (croquetas de jamón and tortilla española) to kick it off. Then I had shrimp ceviche (delicious) and filet mignon (good). We also had salad with blue cheese and pear, paella and solomillo on a bed of mushroom risotto. To drink we went with 2x1 champagne and mimosas (which were indeed expensive). Dessert and coffee...

Over a four day trip we went to Central Central twice! As a foodie it's rare I return to a restaurant during a trip. Both nights everything was on point! The food was well prepared, service was exceptional and the atmosphere was enjoyable. I'd highly recommend the Iberico Ham! It was the best I've had and I've travelled all over Spain. Another plus was the convenient location below the Westin Hotel.

Almost a year later we are back! Same awesome service, food and experience. This is a go to for us...