Hutong Restaurant, Shangri-La Ulaanbaatar — Restaurant in Ulaanbaatar

This review is for a dinner we had last September, but the experience was so memorably poor that it has stuck with me. For a restaurant located within a prestigious five-star hotel, we were anticipating a phenomenal meal. What we received was anything but. The main issue was the food itself. We ordered 3 different main courses and an appetizer, which were shockingly bland. The promise of dynamic, high-end Chinese cuisine fell completely flat, with each dish lacking the vibrant flavors and thoughtful execution one would expect at this price point. However, the most bewildering moment of the night came when we ordered a bottle of Spanish red wine. It was brought to our table warm!! When we politely pointed this out to the manager, we were informed, without a hint of apology, that the restaurant does not have a wine cooler! Let me repeat that: a restaurant in a five-star hotel does not have the basic equipment to serve wine at its proper temperature. This is a fundamental failure in hospitality and something I have never encountered at an establishment of this supposed caliber. Needless to say, we are...

Mongol humuustee uilchleh durgui gazar bna lee. Gadaad humuusdee iluu sain.

This place was near where we were staying. My family and I decided to check it out. They told us they were fully booked, so we waited over an hour for a table- the wait was expected so it was fine. What really disappointed me was the service. Our party of 6 were seated at around 8:30. We ordered our food and drinks. Our final dish was served at 9:30pm. They let us know the kitchen was closing and that it was their last call. We were good with the amount of food we had. However, 5 mins later we asked for more bottled water (restaurant doesn’t serve filtered water). The servers gave us attitude about their last call. I told them that we just wanted water and not food. We were aware the kitchen was closed. We spoke to the manager, since we had kids with us. They could choke without water available with their food. The manager apologized and told us we could get more drinks, but they’ll drinks Never arrived. We took our food to go and never finished eating there. Don’t...

I have now eaten at Hutong in Ulaanbaatar about 6 times with in a 5 month spand. This is because I been in the Shang Ri La this whole time.

Atmosphere- nothing so amazing, they do have an outside area where you can walk around and see the city. It’s clean, it has class.

Food- I have traveled all over Asia and been all over America. The food is decent, portions are adequate. I would not say its authentic Chinese food, but it does taste decent and you can watch your duck be cooked and cut in front of you.

Service- Out of the 6 times I been there. I had 4 different problems. It’s not a language problem either. I do confirm with the waitress or waiter my order. They have either forgotten an order or delivered it late. But I will say their Manager is very apologetic and will deliver “Late” orders himself. He shows a lot of compassion and care for...