لودهوي — Restaurant in undefined

We went to this restaurant because we had heard a lot of good things about the quality and taste of the dishes it offers. Honestly, we really enjoyed the food, the dishes were indeed delicious. However, we found the prices of soft drinks and fruit juices quite high compared to what you can find in America, Europe, Australia, or even elsewhere in the world.

The customer service was excellent! A gentleman served us; he spoke several languages and was very attentive to our requests. Up to that point, everything was great.

However, our experience was completely spoiled afterward, which literally brought down our overall impression of the place. We had to pay a total of 1566 DH, and we handed 1600 DH to the same gentleman from the customer service team, saying “You can keep the change,” because we truly appreciated his professional service and his communication with us.

But that’s when our experience took a turn for the worse. The man came back to us after counting the money and told us we needed to pay a 10% commission. We didn’t think too much about it at the time and gave him an additional 100 DH. Later, though, we couldn’t stop thinking about how strange it was for an employee to ask for a commission on the restaurant’s sales, since he works for them.

Before leaving, we went to speak with the manager or team leader and explained our situation. The team leader confirmed that the restaurant does not operate on a commission system and that employees do not receive commissions from individual clients. This confirmed our suspicions. Unfortunately, even after calling over the staff member in question, the team leader couldn’t do anything except apologize to us.

The staff member, on the other hand, completely changed his story. He tried to make us believe that clients often give extra money as a tip, and that we were misunderstanding. But we are not stupid, that’s exactly why we said, “You can keep the change.” The staff member tried to justify himself in every possible way, but honestly, that completely ruined our experience. We’ve decided not to return to this restaurant, which is a shame because we had planned to come back with friends and recommend it to more people.

The issue is not the 100 DH itself, but the feeling of being deceived and taken for fools. If the 10% commission were truly something applied to all customers, the waiter should have followed through correctly, because a simple calculation shows that 10% of 1566 is around 156 DH, not 100 DH.

We just find it foolish to ruin such a positive experience, especially since we were extremely satisfied with the overall customer service. Why spoil everything like that? Unfortunately, we left feeling...

I recently went to Le Dhow to eat, and it wasn't a good experience. From the moment I walked in, I was disappointed.

First, the prices were really high, and I felt like I was being charged too much. The food was just okay, nothing special. It didn't taste great, and it didn't look nice on the plate. Also, they didn't give much food, so I didn't feel like I got my money's worth.

To make things worse, it was really noisy inside. There was a big screen with loud ads playing, which made it hard to talk to my friends. The noise ruined the atmosphere and made it tough to enjoy the food or have a good time.

In short, Le Dhow was a big disappointment. The food was overpriced and not very good, and the noise from the ads was annoying. I wouldn't recommend going there. You can find better places nearby with tastier food, a quieter atmosphere, and fairer prices. Look for those instead for a better dining experience.

To reply to the owner, I know that dealing with criticism, especially when it comes from anonymous people, can be tough. But it's important to know that criticism can actually help you make your place better.

I understand you might prefer unhappy customers to just go away instead of leaving negative comments. But it's a good idea to talk to your customers and hear what they have to say, even if it's not easy.

If you want to avoid anonymous criticism, you can make it easy for customers to give you feedback. Create ways for them to talk to you, and when they do, respond nicely and try to fix any problems. This can help your reputation and keep your customers happy.

Also, remember that one person's opinion doesn't say everything about your place. Just keep providing good service, listening to feedback, and trying to make your...

Nice place with various activities depending of the day of the week. Prices a little bit high but worth the view and the place.

I recommend the tapas and drinks. I haven't tried full plates of the menu, but have heard mixed reviews about it.

Conclusion: nice place to hangout after visiting the Medina or the oudayas.

Update 2025: I have gone since I made this review 5 years ago a few times in the summer. My conclusion is that there are some very good options in the menu while others leave some desire. I personally love both pastillas they serve and recommend them.

The view and setting kind of justifies the price but one thing that did strike me was: the waiters where all at the end of the top of the stairs just chatting about, it took us several times calling them making hand signals and if we ask for a ashtray, or another bottle of water it was forgotten and we had to repeat multiple times, while they expected a tip at the end. To my point of view, pourboire or tips should come from the guest without asking, and even more so when the service provided was minimum.

Recommendation for guest: Go planning that you will spent several time waiting since ordering mains and desserts. From ordering desserts it took 30minutes. It is not a bad thing but don’t expect quick service. If that is what you want just order drinks and tapas.

Recommendation for restaurant : Hanging the brochettes when served I don’t believe is recommendable I’ve seen some struggle with them and the pieces being cold...